Job Description

Job descriptionSome careers have more impact than others.If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.We are currently seeking an experienced professional to join our team in the role of Assistant Manager WFMPrincipal responsibilities

• Ensure completeness of deliverables as required and document results and present findings to management
• Act as an SME for the functional area
• Independently interacts with business partners to understand business need and translates to technical specifications.
• Providing high-quality analytics and solution recommendations to business problems.
• Take ownership and actively manage project timelines. Execute standard reports, processes, files, and implements predefined algorithm
• Identify opportunities to streamline and drive automation as per business needs and operational efficiency goals
• Manages couple markets under ASP contact center and prioritizes resources and processes from planning perspective to support business.
• Demonstrate a commitment to excel and perform to the highest standards.

RequirementsRequirements

• Bachelor\xe2\x80\x99s degree
• Knowledge of contact center business, metrics and operations
• A Team player with good organizational, analytical and problem-solving skills
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals (E)
• Experience of building and maintaining strong relations with Business Areas (E)
• Keen eye for detail, committed to producing work of the highest quality Strong analytical skills with ability to interpret data and arrive at meaningful conclusions.
• Ability to identify and implement key efficiency and productivity change including OOE and other production management tools. (E)
• Able to convert unstructured business requirements into a structured project.

You\xe2\x80\x99ll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.***Issued by HSBC Electronic Data Processing (India) Private LTD***

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