Job Description

Company DescriptionMetro Global Solution Center (MGSC) is internal solution partner for METRO, a \xe2\x82\xac29.8 Billion international wholesaler with operations in 31 countries through 661 stores & a team of 93,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.MGSC, location wise is present in Pune (India), D\xc3\xbcsseldorf (Germany) and Szczecin (Poland). We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrows standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.Website:
Company Size: 600-650
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception: 2011

• Monitoring overall process performance with respect to the agreed SLAs for multiple

countries.

• Monitoring the ageing buckets & collaborating with customers in resolving.
• Continuous Customer Engagement for any Impact assessment and migrations of process to

GBS.

• Ensuring ZERO compliance for any external Audits including ICF.
• Driving efficiency driven transformation projects with Country, Metro Digital.
• Conducting skip meetings/focus group sessions/MRMs to discuss the process health &

teams expectations as part of engagement and retention controls.

• Conducting performance review with the team on quarterly, half-yearly & yearly basis.
• Sharing feedback with the Team Leader on a regular basis.
• Leave Management for self and TL.
• Co-ordinate with other teams to ensure smooth operations like IT Ops & Infra.
• Review Monthly Governance presentations before publishing.

QualificationsManagerial Requirements :

• Customer Management.
• People Management - guidance and career pathing.
• Driving Change management
• Escalation management.
• Feedback management - appreciation and improvements.
• Keen Eye for transformations.

Required functional skills :

• Domain Knowledge of both AP Goods & AP Cost
• Knowledge of SAP
• Knowledge of ICF controls
• Expertise in using MS Office tools
• Communication and presentation skills.
• Knowledge of Quality Tools like Problem Solving techniques.
• Six Sigma Yellow Belt Trained

METRO Global Solution Center IN