Job Description

xc2xa7 Financial (GOP, Restaurant Revenue, Average Check, Labour Control)
xc2xa7 Customer Satisfaction & loyalty goals (Reviewpro Score, comment cards, annual quality review)
xc2xa7 Achievement of employee engagement survey and retention goals for department
xc2xa7 Supports strategies for department
xc2xa7 Monitors restaurant status regularly and informs supervisor
xc2xa7 Assists to develop and implement strategies for the assigned Food & Beverage outlets that support achievement of the hotels goals
xc2xa7 Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
xc2xa7 Provides input on special promotions and employee incentives
xc2xa7 Trains employees with current up-to-date information on menu offerings
xc2xa7 Increases sales by coaching employees on effective sales techniques
xc2xa7 Maximizes productivity by using forecasting techniques to adjust scheduling
xc2xa7 Coordinates the set-up of restaurant or outlet areas in accordance with Carlson Hotels standards
xc2xa7 Confirms daily specials and new menu additions with kitchen staff
xc2xa7 Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
xc2xa7 Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed the hotels standards at all times
xc2xa7 Leads staff meetings in managers absence; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
xc2xa7 Assists in quarterly inventories
xc2xa7 Recruits and selects qualified candidates
xc2xa7 Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
xc2xa7 Communicates performance expectations and provides employees with on-going feedback
xc2xa7 Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
xc2xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
xc2xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
xc2xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
xc2xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
xc2xa7 Performs other duties required to provide the service brand behavior and genuine hospitality
xc2xa7 Attends work on time and as scheduled
xc2xa7 Follows hotel grooming and hygiene standards
xc2xa7 Minimise safety hazards by following all safety rules and procedures
xc2xa7 Keeps Manager promptly and fully informed of all problems or unusual matters of significance
xc2xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
xc2xa7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment