Job Description

xc2xa7 Financial (GOP, Restaurant Revenue, Average Check, Labour Control)xc2xa7 Customer Satisfaction & loyalty goals (Reviewpro Score, comment cards, annual quality review)xc2xa7 Achievement of employee engagement survey and retention goals for departmentxc2xa7 Supports strategies for departmentxc2xa7 Monitors restaurant status regularly and informs supervisorxc2xa7 Assists to develop and implement strategies for the assigned Food & Beverage outlets that support achievement of the hotelxe2x80x99s goalsxc2xa7 Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basisxc2xa7 Provides input on special promotions and employee incentivesxc2xa7 Trains employees with current up-to-date information on menu offeringsxc2xa7 Increases sales by coaching employees on effective sales techniquesxc2xa7 Maximizes productivity by using forecasting techniques to adjust schedulingxc2xa7 Coordinates the set-up of restaurant or outlet areas in accordance with Carlson Hotels standardsxc2xa7 Confirms daily specials and new menu additions with kitchen staffxc2xa7 Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniquesxc2xa7 Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed the hotelxe2x80x99s standards at all timesxc2xa7 Leads staff meetings in managerxe2x80x99s absence; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu itemsxc2xa7 Assists in quarterly inventoriesxc2xa7 Recruits and selects qualified candidatesxc2xa7 Provides employees with the orientation and training needed to understand expectations and perform job responsibilitiesxc2xa7 Communicates performance expectations and provides employees with on-going feedbackxc2xa7 Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potentialxc2xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest servicexc2xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problemsxc2xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basisxc2xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfactionxc2xa7 Performs other duties required to provide the service brand behavior and genuine hospitalityxc2xa7 Attends work on time and as scheduledxc2xa7 Follows hotel grooming and hygiene standardsxc2xa7 Minimise safety hazards by following all safety rules and proceduresxc2xa7 Keeps Manager promptly and fully informed of all problems or unusual matters of significancexc2xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this positionxc2xa7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

Radisson