Job Description

Assistant Manager - Facility ManagementLNT/AM-FM/1005769


RealtyMumbai
Posted On
16 Apr 2024
Required Experience
6 - 14 Years

Skills
Knowledge & Posting Location


VENDOR MANAGEMENT


OPERATIONS MANAGEMENT


PROCUREMENT


FACILITIES MANAGEMENT


Minimum Qualification


BACHELOR OF ENGINEERING (BE)



Department:

Facilities Management

Business Unit:

Facilities Management

Location:

Grade / Level

Operational Reporting

Functional reporting

Detailed Responsibilities

Responsibilities

• Pleasant, process & result oriented, Scheduling and staffing of manpower, available round the clock
• Tracks & maintains maintenance schedules, prepare & share DMR/MMR/Fitout report.
• Inventory Report/Complaint Tracker/Breakdown Tracker/Incident Report/AMC tracker, Innovative toward energy efficiency & cost control
• Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any.
• Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises.
• Efficient governance of assign operational budget & keeping the expenses under tolerance
• Shall manage the entire building operations in co-ordination with outsourced team
• Synching with cluster SME for any kind of guidance, troubleshooting & clarity on governance checks
• Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS & MMR are scheduled as per defined frequency
• Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.
• To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
• Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises.
• Shall be responsible for all statutory and legal compliances for all his buildings.
• Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.
• Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.
• Shall be responsible for planning end of life replacement of equipment's in consultation with Technical SME.
• Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent recurrence of the client complaint.
• Review /suggest / approve plans and procedures for handling complaints or requests from building Clients or occupants
• Assist Clients, prospective Clients, and the building owners in space planning and estimating costs while maintaining established building standards


• Responsible for operation of M&E Services (Power, Water, AC, Lifts, FPS, STP), cleaning, Waste Management, Pest control, Gardening, Physical Security, Traffic & parking management, Food Court Management, AMC management
• Shall be responsible for attending to all emergency breakdowns in his buildings, as per contingency plans.
• Shall lead the response to any emergency in co-ordination with the outsourced team as per the Emergency Response Plan, during normal duty hours.
• Will be responsible for all safety and security compliance in the building..
• Provide technical assistance and advice on building operations systems including HVAC, electrical, energy management, plumbing, roofs, fire safety, environmental issues, security, and controls
• Ensure to keep thorough records regarding the property. This should include all income and expenses; list of all inspections, signed leases, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs, record of rent collection and insurance costs.
• Shall ensure all processes are followed in compliance of Quality management system and OH&S management system processes,.
• Shall ensure staff working in the building are regularly trained on Standard operating procedures, HIRA and permit to work. Shall insist on Annual training plan for all outsourced staff.
• Ensuring adequate supervision is available for processes in the building.
• Shall ensure risk assessment is conducted of all activities in consultation with on ground staff and adequate control measures are planned and implemented on site.


. Educational Qualification Requirements Essential
(The Basic Qualification required for this position to perform effectively)

Qualification & Specialization (if any)

BE or Diploma in Mechanical/Electrical Engineer & Min 5-6 years experience in handling a commercial property.

Good verbal and written communication skills with fluency in English, Hindi & local language are MUST. He/She must be smart & have passion for Client Handling and interacting with multiple stakeholders.
Good Presentation skills.
Experience in budgeting. Work Experience Requirements Essential


(The Minimum and Maximum Experience required for this position to perform effectively) Additional
(Any special work experience - in a particular position / department / industry - required for this position to perform
effectively)

5 to 6 years of

Facilities / Property

experience in Facilities /

Management,

Property Management,

hospitality industry,

with at least four years'

with experience of

experience with

handling, soft service,

Experience (in years)



hospitality industry, with
experience of handling,

Preferably worked in : Industries

technical and security.
Experience of working

soft service, technical and

in a campus operations

security.

and/or handling multi

building/location

operations will be an

added advantage Organizational Interfaces Internal Interface External Interface


(Departments / Designations, this position needs to interface (Public Departments / External Agencies, this position needs within the organization to accomplish its task effectively) to interface outside the organization to accomplish its task


effectively)

1.

Employees, Internal Auditor, HODs

1.

Client, different Govt. Depts., External
Auditor, Certification Agencies, Vendor Knowledge & Skills Required (Functional / Technical &Behavioural )
(Functional / technical / behavioral competencies which are required for this role to be effective)

Sl.No.

Functional / Technical Skills required for this position

Sl.No .

Behavioural Skills required for this position

1.



Client Management Skills, Preventive maintenance skills, Good Communication Skills, Manpower Handling Skills,Knowledge of Safety Standard & Compliance.

1.



Adaptability, Accountability, Initiative, Customer Focus, CommunicationLeading and Managing Change, Professional Entrepreneurs, Strategic ThinkingDeveloping Subordinates,
Problem Solving, Driving Excellence