Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JOB DESCRIPTIONTITLEAssistant Facility Manager-Soft ServicesBUSINESS UNITIntegrated Facilities ManagementLOCATIONMumbaiREPORTING TOFacility Manager (FM)DIRECT REPORTSAs assignedPOSITION GOALSTo provide soft services support to the Facilities Management team at assigned Facilities.To work towards providing great human experience to occupants in assigned service deliverablesDUTIES & RESPONSIBILITIES

• Incharge for soft service operations of the site.
• Lead the outsourced soft services onsite team for service delivery
• Report to AFM-Shift Incharge on matters pertaining to soft services concerns of occupants
• Taking round of the office & carrying out the inspection to ensure office infra is available (plumbing, carpentry, interiors, common areas)
• Demonstrate quality of rounds by raising tickets proactively on 360 tool and ensure closure with proper action. Ensure reactive tickets pertaining to soft services are closed as per TAT
• Monitoring the employee response on online tool/ scheduled employee connects and take corrective actions on feedbacks
• Housekeeping manpower planning and deployment
• Implement PPM of soft services for regular and special cleaning, carpet cleaning, marble polishing, Drainoscopy, etc
• Oversee Key management and Parking management
• Coordinate for employee moves
• Maintain and implement applicable SOPs
• End to end soft services vendor management and regular service delivery assessment
• Training of soft services staff
• Prepare applicable reports and maintain MIS
• Maintain inventory of cleaning and toiletry consumables and place timely requisitions
• Support FM for additional tasks as assigned

EMPLOYEE SPECIFICATIONSGraduate in any discipline5 - 7 years experience in facilities managementTertiary qualifications in hotel management (housekeeping)/ building management and/or business desirableProven ability to function effectively as part of a teamProven ability to initiate and follow through withimprovement initiativesKEY PERFORMANCEMEASURESOverall client satisfaction by achieving SLA targetsTimely resolution of helpdesk complaintsEffective team coordination of direct and vendor staff for efficient service deliveryLocation:On-site -Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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