Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Asst. Facilities Manager / Site leadWhat this job involves:The Asst. facilities manager will execute the following tasks;\xc2\xb7 Manage the entire facilities function in the location and across facilities independently, under the guidance of City Account Lead (CAL).\xc2\xb7 Take complete ownership for all activities pertaining to the daily operations of all aspects of facilities management function and provide timely feedback and updates to the CAL and follow instructions and timely revert with progress on works.\xc2\xb7 Discharging responsibilities on whole gamut of administrative areas ranging from policy compliance by employees to vendor management, contract administration, inventory management, system security and safety of assets as well as personnel and adherence to legal requirements.\xc2\xb7 Ensure all operating procedural documentation is updated at all times at agreed intervals, work proactively to ensure service enhancement is a constant endeavour, regular asset reconciliation and timely renewal of all service contracts regular contract reviews.\xc2\xb7 Management and supervision of interior fit-outs, office design, and ergonomics.\xc2\xb7 Take part in all fit-out projects pertaining to retro-fit jobs and office ergonomics \xe2\x80\x93 these include arranging ergonomic sessions and handling ergonomics and medical services.\xc2\xb7 Provide guidance to all the various facilities service delivery team members that all budgeting has the right elements of spends adequately factored for all expenses.\xc2\xb7 Manage a team of staff and contracted outsourced resources to discharge these responsibilities and will need to work closely with them.\xc2\xb7 Engage in regular rhythm of holding meetings and documenting the actions, tracking and ensuring timely completion of assigned and agreed activities. Leading business engagement forums and ensuring these forums are well represented on behalf of the facilities management function and also to communicate progress on works and business engagement for facilitating collective task accomplishments and supporting business.\xc2\xb7 Plan, organize, direct and control the work activities of the team members in order to provide prompt and efficient services to internal customers and key stakeholders.\xc2\xb7 Chair regular team meetings and help assist the team to better manage their actions and responsibilities being their guide to help accomplish their tasks.\xc2\xb7 Responsible for ensuring facilities management, including utility operation and maintenance, for all offices in the location.\xc2\xb7 Be responsible for all FM utility operations including fabric and facility upkeep extending to office equipment management.\xc2\xb7 Responsible for the overall functioning of critical infrastructure set up including security systems.\xc2\xb7 Be responsible to ensure that the critical equipment\xe2\x80\x99s installed are being managed, operating and with no risk to its operations.\xc2\xb7 Ensure healthy and hygienic operation of canteen / cafeteria through identified vendor / contractor.\xc2\xb7 Ensure the canteen and cafeteria operations is managed proactively \xe2\x80\x93 ranging from menu planning, to food testing, to channeling employee feedbacks and conducting regular food festivals as appropriate.\xc2\xb7 Ensure a vendor tracker and contract management tool is prepared maintained and updated at regular intervals \xe2\x80\x93 work proactively to continuously create vendor alternates and keep evaluating \xe2\x80\x9cvalue for money/service\xe2\x80\x9d deals on all fronts of the facilities vendors services areas.\xc2\xb7 Collaborate with the procurement central team in finalization with selected vendors / contractors.\xc2\xb7 Continuously work with the sourcing team to create viable options for vendors and keep a check on service aspects of all service contracts. This includes proactively identifying service areas where we need to engage new vendors or renegotiate contract service terms. This should be led from the front.\xc2\xb7 Analyzing the need, developing and executing the support systems and putting in place required systems for services like safety, housekeeping, preventive maintenance, pantry operations, reprographics, and office stationery and parking management.\xc2\xb7 Ensure the transport services in all respects are functioning effectively and all compliances are being adhered.\xc2\xb7 Undertake regular timely audits and prepare action plans for the teams to implement and action.\xc2\xb7 Responsible for complete arrangements for annual events, conferences, seminars and other functions of the client organises\xc2\xb7 Adhere and manage formal review mechanism for service delivery by various service partners and submit MOM\xe2\x80\x99s and KPI/SLA reports.\xc2\xb7 Ensure a schedule is set with all service providers to review performance on a regular basis and this is done through structured review meetings at regular meetings.\xc2\xb7 Responsible for all office space (on/offsite storage and workspace) management and related movement \xe2\x80\x93 including reporting of space utilization.\xc2\xb7 Set up and manage regular rhythm of engagement with business to solicit service related feedbacks and issues and help address.\xc2\xb7 Primary responsibility of scheduling and leading business engagement forums holding feedback sessions and preparing an action plan basis feedback received \xe2\x80\x93 work with the team to accomplish tasks as a result of feedback received and communicate back to the business with deadlines. Including the top priority list action plan.\xc2\xb7 Risk management, disaster scenario planning, emergency response training.\xc2\xb7 Prepare a BCP plan for facilities and keep it updated at all times and educate the all team members.\xc2\xb7 Ensure all feedback received by the facilities team and is reverted to all stakeholders with a action plan , closure date and updated status till the same are not closed to the satisfaction of the users.\xc2\xb7 Close team work with other support functions from IT, HR and Finance.\xc2\xb7 Hold regular information exchange and collaborative sessions to ensure there is a cohesive environment created and an environment of team work. This should also include regular meetings with the key support functions and documentation actions agreed and following them through with a closure.\xc2\xb7 Vendor management, work stream budget management and procurement of vendors for the above works.\xc2\xb7 Ensure all work stream budget is maintained and controlled. Any major deviations or accruals should be raised in time.Performance Measurement:Performance will be measured in terms of employee satisfaction levels and business acceptance of delivering services with established and agreed service delivery matrix, innovation and continuous improvements, zero business disruption, tracking to budget and maintaining accurate accruals, client satisfaction, savings, goal setting, reporting, tracking and delivery for example;\xc2\xb7 Meeting our agreed SLA\xe2\x80\x99sSound like the job you\xe2\x80\x99re looking for? Before you apply, it\xe2\x80\x99s also worth knowing what we are looking forExperience, Skills and Knowledge Required:\xc2\xb7 Demonstrate ability to communicate effectively and professionally at all levels\xc2\xb7 Proven ability to manage priorities and time to ensure that deadlines are met\xc2\xb7 Strong organizational skills and the ability to manage multiple tasks autonomously\xc2\xb7 Passion for providing superior service with a focus on quality\xc2\xb7 Demonstrate and ensure to instil a culture in the team that match our \xe2\x80\x98I am JLL\xe2\x80\x99 core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer\xc2\xb7 Willingness to help and support others\xc2\xb7 High level of motivation, proactivity and a positive outlook\xc2\xb7 The individual should have relevant overall experience in FM for a minimum of 12-15 + years.\xc2\xb7 MBA/Graduate with appropriate corporate experience.\xc2\xb7 Should have managed teams both insourced and outsourced across multiple facilities.Other Personal Characteristics\xc2\xb7 Demonstrated superior people management skills \xe2\x80\x93 ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels.\xc2\xb7 Strong communicator \xe2\x80\x93 Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener.\xc2\xb7 Passion for quality \xe2\x80\x93 has an eye for detail to make sure the best delivery of services.\xc2\xb7 Self-motivated; confident & energetic.\xc2\xb7 Ability to effectively deal with stressful situations.\xc2\xb7 Flexible \xe2\x80\x93 able to adapt to rapidly changing situations.\xc2\xb7 Strongly goal-oriented \xe2\x80\x93 able to focus on meeting all performance targets.\xc2\xb7 Is a team player \xe2\x80\x93 able to cooperate and work well with others to meet targets.\xc2\xb7 Proven ability to initiate and follow through with improvement initiatives.\xc2\xb7 Exhibits honesty & trustworthiness.\xc2\xb7 Open to new ideas & willing to challenge status quo.A relationship builder\xc2\xb7 Client Satisfaction and cost effectiveness;Continuous improvement in the following:- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.Location:On-site \xe2\x80\x93Hyderabad, TSIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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