Job Description

The candidatewill be responsible for leading Voice Operations Functions (Collections Domain)Managing Client and Client Servicing, Responsible forSLA management, Governance and Reporting. Driving variousdevelopmental initiatives for Retention and Succession planning across levels A seasonedoperations professional, who has demonstrated capability providing strategicand tactical direction to a variety of operational support units. Ensure timelyachievement of SLAs across business units with no revenue shrinkage and driveon time results for stakeholders and customers that is defect free and in anoperationally efficient manner. Manageproductivity and drive adequate staffing levels to ensure effective costmanagement To ensureeffective development and management of operations plan. Provide strategicplanning and execution to enhance cost control, profitability, productivity andefficiency throughout the companys operation function. RegularInteraction with Leadership team and individual department AVP to ensure thatcompanys operational priorities are aligned with total company mission, visionand values. Be part ofcustomer calls and customer meetings to promote organisations operationalexcellence. Manageorganization through transformation, new system roll-outs, new productroll-outs ensuring no disruption to service delivery. Requirements Graduate in anystream. Overall 5 years experience. Minimum 2-4-year Experience in AMTeam Lead Role. (CollectionVertical) Advance excel,Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis andGraphical representation of data. Ability tointeract with multiple stakeholders both internal & External.

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