Job Description

Job Summary . Assistant Manager - Debt Management Services - Cards Job Purpose \'This position is open with Bajaj Finance ltd.\' Job Duties & Key Responsibilities . Duties and Responsibilities - . Responsible for Field Debt Collection of Credit Card in the respective location. . Personal Visit to high POS and Critical customers. . Identifying the Collection Agencies in the respective Location for Capacity building. . Managing Agencies and Collection Executives of Agency. . Ensuring timely allocation in automated or manual environment. . Delivery of Critical Collection Performance metrics in the location for Cards. . Ensuring legal guidelines are complied for entire collection structure in letter and sprits. . Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. . Ensure adherence to the Code of Conduct. . Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. . Handle customer issues escalations. . Ensuring documented feedback and action taken on all cases in soft buckets. . Ensuring adequate \'Feet on Street\' availability bucket-wise / segment-wise. . Report for support on mechanism for legal / police issues. . Ensuring audit queries are complied with ensuring corrective and preventive action. . Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location. Required Qualifications and Experience . . Demonstrated success & achievement orientation. . Good communication skills. . Negotiation Skills . Strong bias for action & driving results in a high performance environment. . Demonstrated ability to lead from the front. . Good Interpersonal skills. . Working knowledge of computers.

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