Assistant Manager Customer Service / Customer Delight(3pl)
Job Description
: Roles & Responsibilities: Exhibit high level of customer obsession, ownership and problem solving skills Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to customers Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Who can apply: Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in language. Ability to communicate correctly and clearly with all customers Good comprehension skills - ability to clearly understand and state the issues customers present Ability to concentrate - follow customers issues without distraction to resolution Work successfully in a team environment as well as independently Familiarity with Windows, Microsoft Word, Microsoft Excel and CRM Tools Logistics background and Experience in similar role
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Job Detail
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Job IdJD3159028
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear