Assistant Manager Customer Relations
Job Description
Responsible for all CR functions, strategic planning, development & implementation Respond to all complaints/enquiry through root cause analysis.
Analyze, generate report on complaints and suggest improvements
• Post sales follow up and updation
• Maintain complaint database, follow up with customer who do not report vehicle for workshop
• Creating customer awareness about low cost ownership
• Weekly meeting with sales/Service Manager and Top Management to review the status of Complaint to ensure reflection for future permanent corrective action.
• Review CR Manpower, sales and service volume of the dealership to ensure effective handling of Customer touch point.
Candidate should have 3-5yrs of relevant experience.
Candidate should be from local area only.
Should be familiar with local Language.
Job Type: Full-time
Pay: Up to ?25,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Ability to commute/relocate:
• Goa, Goa: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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Job Detail
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Job IdJD3398489
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGoa, GA, IN, India
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EducationNot mentioned
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ExperienceYear