Job Description

Career Opportunities
Job Code: IJP-Executive Customer Engagement
Position
Executive
No. of
Positions
1
Department
Operations Function Operations - Agency
Language
English & Regional
Language
Key Responsibilities:
\xef\x82\xb7 Managing office administration assets and
upkeep of the same.
\xef\x82\xb7 Agents Contracting
\xef\x82\xb7 New Business Processing
\xef\x82\xb7 Banking of Initial & Renewal Premium
\xef\x82\xb7 Managing Petty cash & vendor payments
\xef\x82\xb7 Retention of Surrender Requests
\xef\x82\xb7 Execution of all Service Requests - Post
Policy Issuance
\xef\x82\xb7 Reverting on customer queries and
complaints
\xef\x82\xb7 Maintaining high NPS Scores
\xef\x82\xb7 Life and Health Claims processing
\xef\x82\xb7 Handling compliance issues.
\xef\x82\xb7 Audit Rating
Measure of Success:
\xef\x82\xb7 Service to Delight- 3Days
\xef\x82\xb7 Customer Engagement - 70%
\xef\x82\xb7 Surrender Retention - 68%
\xef\x82\xb7 NPS-85
\xef\x82\xb7 100% Banking with 24 hours.
\xef\x82\xb7 Vendor payment TAT should be
10 days
\xef\x82\xb7 Surrender Requests
1%
\xef\x82\xb7 100 % Accuracy of POS requests
\xef\x82\xb7 100 % Accuracy of Customer service
\xef\x82\xb7 Zero Day upload of POS & Claims Docs
in FTP server.
\xef\x82\xb7 Audit rating 2
Desired qualifications and experience:
\xef\x82\xb7 Graduate / Post-Graduate in any discipline.
\xef\x82\xb7 2-3 years experience handling front end customer services
\xef\x82\xb7 Knowledge of service quality is required
Knowledge and skills required:
\xef\x82\xb7 Must be highly customer centric
\xef\x82\xb7 Excellent communication skills
\xef\x82\xb7 Good co-ordination skills
\xef\x82\xb7 Data management on Excel should be good

Career Opportunities
Job Code: IJP-Executive Customer Engagement
Position
Executive
No. of
Positions
1
Department
Operations Function Operations - Agency
Language
English & Regional
Language
Key Responsibilities:
\xef\x82\xb7 Managing office administration assets and
upkeep of the same.
\xef\x82\xb7 Agents Contracting
\xef\x82\xb7 New Business Processing
\xef\x82\xb7 Banking of Initial & Renewal Premium
\xef\x82\xb7 Managing Petty cash & vendor payments
\xef\x82\xb7 Retention of Surrender Requests
\xef\x82\xb7 Execution of all Service Requests - Post
Policy Issuance
\xef\x82\xb7 Reverting on customer queries and
complaints
\xef\x82\xb7 Maintaining high NPS Scores
\xef\x82\xb7 Life and Health Claims processing
\xef\x82\xb7 Handling compliance issues.
\xef\x82\xb7 Audit Rating
Measure of Success:
\xef\x82\xb7 Service to Delight- 3Days
\xef\x82\xb7 Customer Engagement - 70%
\xef\x82\xb7 Surrender Retention - 68%
\xef\x82\xb7 NPS-85
\xef\x82\xb7 100% Banking with 24 hours.
\xef\x82\xb7 Vendor payment TAT should be
10 days
\xef\x82\xb7 Surrender Requests
1%
\xef\x82\xb7 100 % Accuracy of POS requests
\xef\x82\xb7 100 % Accuracy of Customer service
\xef\x82\xb7 Zero Day upload of POS & Claims Docs
in FTP server.
\xef\x82\xb7 Audit rating 2
Desired qualifications and experience:
\xef\x82\xb7 Graduate / Post-Graduate in any discipline.
\xef\x82\xb7 2-3 years experience handling front end customer services
\xef\x82\xb7 Knowledge of service quality is required
Knowledge and skills required:
\xef\x82\xb7 Must be highly customer centric
\xef\x82\xb7 Excellent communication skills
\xef\x82\xb7 Good co-ordination skills
\xef\x82\xb7 Data management on Excel should be good

Max Life Insurance