Assistant Manager Customer Care
Job Description
.Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreement\'s .Ensure adherence to documented processes, procedures and controls .Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved .Ensure follow up with customers / Agents to ensure complete satisfaction .Publish MIS and Dashboards .Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreement\'s .Ensure adherence to documented processes, procedures and controls .Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved .Ensure follow up with customers / Agents to ensure complete satisfaction .Publish MIS and Dashboards
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Job Detail
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Job IdJD3040521
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear