Job Description

Role:-Responsible for collection activities related to a broad cross section of Johnson Controls customer portfoliosAnalyze accounts and set targets - Collection plan / strategy at the beginning of monthResponsible for performing collection activities on active customers in allocated portfolio to drive past due, dispute and unapplied cash reduction.Manage Collection processes, provide early-stage customer service and, where necessary, raise cases involving customer complaintsCo-ordination with customers and cash application team for remittance advise.Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application.Account reconciliation - follow up with sales team and review open points and request customer master team to update system.Manage and request/enter Adjustments, Promise to Pay/ Deductions / Payment Plans / Write OffsAdvise on issuing Dunning Letters and/or Legal Proceedings for uncollected receivables.Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.Analyze aging debt reports and initiate calls to, as well as receive calls from customersRequirement :-Graduate / Postgraduate / masters degree in any streamProficient in both verbal and written business communicationsSystems knowledge in ERPs (Admin/Carms, Oracle) .Proficiency in MS Excel and Collections Tools like GetPaid, Contact Tool, High Radius will be preferred.Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines

Johnson Controls