Job Description

Job Title: Assistant Manager
Location: Chennai About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager,and your request will be reviewed subject to business needs. Hybrid Working We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager. Introduction:

• A member of Wholesale Lending Operations, reporting to the Team Manager in EMEA/US space and responsible for supporting Closers/RDs who are developing and maintaining relationships with a portfolio of investment banking lenders in the secondary loan trading market
• Proactively driving cases to ensure settlement of the trades in order to meet the agreed timelines and expectations whilst ensuring all regulatory/internal & legal procedures are adhered to
• Proactive collaboration/partnership with key processing areas e.g. Product, GRD, Facility Capture, Collateral team, etc. to ensure timely settlement of the trades
• Proactive collaboration with Relationship points, other lenders/counterparties, and agent banks to ensure the requirements are met and the Bank\xe2\x80\x99s position is safeguarded
• Support the end-to-end trade settlement process which involves payments, rollovers, accounting transactions in ACBS/Loan IQ, etc.
• Turnaround complex and standard requests at agreed levels of accuracy and efficiency using automated or manual systems/tools, whilst ensuring the service level agreements (SLAs) are met and operational performance is optimised
• Support continuous improvement of the operational process and the development of best practices - suggest ideas to improve the legacy systems and processes where necessary and evaluate the benefits and risks of such proposals
• Action queries relating to payment/SWIFT confirmations, drawdown, margin correction, etc.
• Proactive management of the process KRIs and ensure that we are green at any given time

What will you be doing?
IB Lending - Processes

• The Role holder will be the primary subject matter expert and point of reference for Procedural / Process / Change / Queries and issues within the EMEA and US teams. The team is responsible for managing a portfolio of complex lending cases /structures/deals for the Mid corporate/Large Corporate/Wealth or industry specific client base (TRS), covering a broad range of products & facilities aligned to the sector.
• Display good knowledge of Credit Products and associated roles and responsibilities of Credit Product Operations team; Participation on SME Calls
• Ensure Standard Operating Procedures (SOP), Training Materials and Blue works are maintained and updated with changes/control changes and annually reviewed in line with requirements
• Preparedness for Audits (from External departments, Controls etc.) using in depth subject knowledge; regularly maintaining process hygiene and driving audits (from mandatory & regulatory control standpoint)
• Responsible for Oversight of Quality & Query escalation levels within EMEA Loans Operations. Undertake trends analysis and providing mitigating solutions to the Leadership
• The role holder will be responsible for maintaining their own knowledge and that of the teams across Loan Operations \xe2\x80\x93 via communications/buzz sessions/root cause analysis.
• The role holder will act as the point of reference for colleagues/Leadership/Projects in assessing the acceptability of new propositions received, providing expert guidance where amendment is required and also explaining the reasons behind why applications cannot be accepted
• Take accountability for the day-to-day processing & phone calls re complex lending submissions for corporate clients. Responsible for pro-actively driving all cases to drawdown. Manage complex portfolio of cases for mid /Large corporate TRS clients
• Ensure processes are completed within agreed SLAs.
• Provide \xe2\x80\x98best in class\xe2\x80\x99 customer service (internal and external)
• Responsible for co-ordination with other teams (including Collateral teams) to ensure the execution of facility letter documentation, security taking and FTL & drawdown. The jobholder will be accountable for quality and timely execution at all stages - in accordance with client timelines
• Act as Gatekeeper for all transactions, undertaking full review to assure funds are not released until all sanction criteria /Post sanction requirements have been completed
• Undertake Complex reviews & checks to ensure relevant key lending documentation is in order e.g. compliant with sanction, conditions met, in line with client mandates etc.
• Provide technical input & undertake pre-submission calls with legal/product/relationship team etc. ahead of large bespoke product offerings/acquisitions in the sector to ensure quality of submission and provide guidance on lending procedures and undertake client calls to explain the process and manage client expectations
• Receive and conclude escalated calls from RDs/RSMs or third parties e.g. Solicitors. Take ownership for resolution of all issues relating to complex portfolio
• Drive reduction in Coverage repairs by building relationships with RDs/RSMs and providing coaching through pre submission calls and general interactions
• Monitor credit sanctions to ensure that Bank\xe2\x80\x99s position is safeguarded. Refer back to Coverage team where necessary
• Undertake and adhere to all compliance regulations applicable to role
• Effective utilisation of bank systems to track and manage progress with each case. Maintain a customer contact history, recording and updating relevant and accurate detail
• Effectively transfer transactional work to supporting teams as appropriate.
• Support continuous improvement of the operational process and the development of Best Practice. Suggesting ideas to improve systems and processes where necessary and evaluate the benefits and risks of such proposals
• Drive reduction in internal repairs through application of best practice and continuous improvement techniques
• Proactively identify, resolve and when necessary, escalate verbally & in written format, discrepancies and issues using in depth knowledge of Facility documentation process specific requirements to inform the recipient of risks and issues \xe2\x80\x93e.g. incorrect facility letter resulting in potential loss.
• Process Clients Fund payments accurately and within the documented time frame in order to meet completions deadlines while liaising with multiple downstream teams wherever appropriate.
• Liaise with other areas of the Bank verbally, in writing or through systems relating to facilities not maintained on Branch accounting. i.e. Poole Payment Centre, PSP Sold, Trade Guarantee Centre, Money Market Dealers etc.
• Perform the required maker & checker activities with complete responsibility and accountability

What we\xe2\x80\x99re looking for:

• An excellent knowledge of IB Lending process (ie Rate sets, Rollovers, Drawdown, SWIFT)
• A good knowledge of LIQ, Intellimatch
• Good knowledge of legislation affecting the Bank and clients (including the Data Protection Act, Consumer credit, Companies Act, Insolvency Act, Financial Services Act, Money Laundering, KYC and confidentiality regulations, Sarbanes Oxley and Basel).

Skills that will help you in the role:
A good knowledge of:

• Products and services offered by other areas of the Barclays Group which are frequently used by Complex/Large corporate customers including features, tariff/pricing and availability.
• Certain products, processes or issues to act as \'Team Expert\' in areas that will complement the detailed knowledge of other team members.
• Understanding of the roles and responsibilities of individuals based in other areas of the Barclays Group who could typically have some involvement with the customer base.
• Previous experience of IB Lending process
• Previous experience in dealing with Coverage directly
• New recruits will typically have a proven track record within IB lending/commercial lending team and may also have knowledge of taking security and other lending activities.

Barclays Behaviours: of particular importance to this role

• Team player
• Orientation to learn
• Quality high standards`
• Service Excellence
• Drive for Results

Minimum Qualification

• Bachelor in any stream

Preferred

• MBA in Finance
• Experience in data integrity and/or governance
• Good Knowledge of relevant technology e.g. Customer System, CRM, E-mail servicing, ZEUS, Gateway

Where will you be working?
Chennai Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity
We operate with honesty, transparency and fairness in all we do. Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.