Job Description

Job descriptionSome careers open more doors than others.If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Principal Responsibilities\xc2\xb7 To ensure timely and error free reporting of transactions received at the Investor Service Centre.\xc2\xb7 Manage customer communication effectively in order to have timely resolution\xc2\xb7 Excel in distribution services & investor services with special focus on corporate customers\xc2\xb7 Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner\xc2\xb7 Explore and process efficiency suggestions and contribute to achieve customer delight\xc2\xb7 Comply with applicable regulatory requirements on qualifications required for the job profile\xc2\xb7 Contribute to the knowledge management initiative of the customer service team.\xc2\xb7 Contribution to recruitments / contingency / leave planning\xc2\xb7 Ensure compliance to the process manual and FIM\xc2\xb7 Excel in the monthly reporting processRequirements\xc2\xb7 A good understanding of mutual fund/security markets\xc2\xb7 Good verbal and written communication, team and interpersonal skills\xc2\xb7 The inclination to work in a client facing role, with a bent of mind for service\xc2\xb7 Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling\xc2\xb7 Knowledge of local language will be an advantageThe location for this role is Jaipur, IndiaUseful LinkLink to Careers Site: ClickYoull achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by HSBC Global Asset Management (India) Private Ltd

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