Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AIInviting applications for the role of Assistant Manager - SalesforceThe role requires good knowledge of excel and a good eye for detail. The role will require quality check of market research data and also a good understanding of vlookups, pivots and some basic dashboarding skills using excel. The role is primarily a quality assurance role and this will require developing QA checklists and developing systems to thoroughly check the quality of a deliverable in a short span of time..Responsibilities

• Develop acute understanding of salesforce as well as other internal tools used.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Work with internal teams to collaborate, drive prioritization, analyze and resolve complex issues, resulting in the highest level of client satisfaction.
• Handling Salesforce Admin related responsibilities driven by regular and ad-hoc projects
• Maintaining data hygiene, data management as requested by users.
• Working closely with end-users to solve their issues related to Salesforce
• Creating new cases for any issue faced in the process of SFDC. And liaising with System admins in tickets raised by end users.
• Experience in preparing SOPs / Training manuals for new & existing process.
• Good understanding of Dashboards & Reports in Salesforce
• Should be good in analyzing the exported data and use formulas to get the required client data as per the business needs.

Preferred Qualifications/ Skills

• Role requires relevant experience in Salesforce Admin skills
• Knowledge of Salesforce
• Assertive communication skills, ability to work with minimal direction.
• Must be able to understand and collaborate with on requirements and design.
• Good business analysis skills are needed to understand clients business.
• Knowledge of Salesforce.com testing will be appreciated.
• Must be flexible and be able to work with changing priorities and be able to manage time with multitasking.
• Knowledge in MS Office would be an advantage.

Minimum qualifications:Graduate/ Post GraduatePreferred qualificationsBE/ B tech. / MCA / MSc. / BSc.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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