Job Description

:Key Responsibility Areas including preferred Skills and Experience

• Prior experience in O2C related collection & disputes along with good understanding of billing, cash application, exception handling, reporting and month-end deliverables
• Have good awareness of AR calling etiquettes
• Perform Accounts receivable activities including Billing, Cash Application, Collections, Dispute Management, Exception handling, Reporting and Month-end deliverables.
• Have good understanding of O2C module on ERPs
• Liaise with stakeholders for escalations, past due reminders and legal notices
• Achieve monthly collection targets and maintain DSO & AR turnover dashboards
• Have good understanding of O2C module on ERPs
• Interact with customers, requestors and other stakeholders
• Good understating of general accounting concepts
• Perform SME function, achieve production targets and manage team
• Strive to exceed SLA parameters
• Acumen for quality and improving timelines
• Identify training needs, arrange trainings and evaluate post training performance
• Have flair for process improvements and automation opportunities
• Good MS Office knowledge
• Undertake additional responsibilities and display leadership qualities

• Excellent MIS and reporting skills
• Ability to coach and give feedback on an ongoing basis
• Clear written and verbal communication
• High level of customer service
• Ability to lead in a continually challenging environment
• Effectively plan, prioritize and execute everyday floor operations

• Good communication skills both written and verbal
• Should have 5-7 Years of experience
• Should have experience of managing a team of 6 to 8 members

EXL Service