Job Description

As the Assistant Manager, Accounts Receivable, you will be responsible for managing the accounts receivable function for Fairmont Mumbai. You will play a pivotal role in ensuring timely and accurate invoicing, credit control, collections, and reconciliation processes while maintaining strong relationships with guests and internal stakeholders.

Key Responsibilities:

• Invoicing: Coordinate with various departments to ensure accurate and timely preparation and issuance of invoices for guest bookings, events, and other revenue-generating activities.
• Credit Control: Evaluate the creditworthiness of guests and corporate clients, establish credit limits, and monitor credit exposures to minimize bad debt risks and ensure timely payments.
• Collections Management: Implement effective collections strategies to follow up on overdue accounts, resolve billing disputes, and negotiate payment arrangements with customers while preserving positive relationships.
• Cash Application: Ensure accurate and timely posting and allocation of customer payments, including checks, credit card payments, and wire transfers, to customer accounts in the accounting system.
• Accounts Reconciliation: Reconcile accounts receivable balances, resolve discrepancies, and investigate unreconciled items to ensure accuracy and completeness of financial records.
• Billing Disputes: Investigate and resolve billing discrepancies, disputes, and other issues raised by guests or internal stakeholders in a timely and professional manner.
• Customer Relations: Build and maintain strong relationships with guests, corporate clients, and internal departments to facilitate prompt payment processing, address billing inquiries, and enhance overall customer satisfaction.
• Reporting and Analysis: Prepare regular reports and analysis on accounts receivable aging, collections performance, cash flow projections, and customer creditworthiness for management review and decision-making.
• Process Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements in accounts receivable processes, and collaborate with cross-functional teams to implement solutions.



Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Minimum of 3 years of experience in accounts receivable or finance roles, preferably in the hospitality industry or a related field.
• Strong knowledge of accounts receivable processes, credit management principles, and billing practices.
• Proficiency in accounting software (e.g., SAP, Oracle) and Microsoft Excel.
• Excellent communication, negotiation, and interpersonal skills.
• Detail-oriented with a focus on accuracy and precision in data entry and reconciliation.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.