Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:Responsibilities:

• Responsible for handling Mid to Big sized Team, resources split across multiple Regions/Work Type
• People Management. Prepare and document Monthly One on Ones, Goal Setting, Quarterly Conversations, Rating Discussions and Remuneration Planning for team members. Leave and Attrition Management
• Lead conversations for Accounts Receivable Team with country-based managers/On-shore stake holders. Ensure Team is update for all existing/New BAUs on timely basis
• Ensure adherence to AR and all other related policies, accuracy of accounting processed
• Resolve Team Queries on subject matter, decision making on prioritization and volume churn-out as needed
• Ensure proper work allocation and timely turnaround
• Ensure service delivery based on agreed SLAs and Quality Standards
• Timely book closing and Write-off/Adjustment processing. Minimize unallocated items through constant communication
• Effective management of internal & external stakeholders while nurturing a good relationship and ability to get things done with positive influence
• Process Standardization, Documentation and Value Stream Mapping. Deliver Organic growth through Lean and Continuous improvement
• Data Management, KPI Reporting, Prepare and provide accurate and timely team/process data/decs as required by Fin Ops management/Stake Holders
• Work with other Managers and Team Leaders in the project to create a culture of collaboration
• Coach and mentor team members to ensure all-round development of individuals

Performance objectives:

• Ensure agreed KPIs (Productivity, Quality and Turn Around Time) are met/Exceed
• Achieve high employee and client satisfaction scores
• Ensure attrition rates are below industry figures
• Ensure succession planning of key resources
• Monitor process exceptions and devise a plan to minimize the same
• Minimize risk through appropriate controls in place
• Budget control. Efficiency/Productivity passback

Sounds like you? To apply, you need to have:Requirements:

• Must be Commerce Graduate/Postgraduate or MBA in Finance
• Must have Minimum of 9 Years of Experience working in Shared Services/Captive Units/MNCs, at least 3 Years should be on People Role for a team of 5+ headcount.
• Sound Accounting and Domain Knowledge
• Must have mentioned experience in Accounts Receivable
• Should be comfortable working as an Individual contributor as well as Team Handling
• Good/Strong communication skills, ability to work methodically & efficiently and deliver under tight deadlines
• Intermediate / Advanced PC skills, proficient in Office tools, such as Microsoft Outlook Word & Excel. Including advance Excel functionalities
• Should be comfortable working in US/EMEA Shift
• Working experience on PeopleSoft, Service Now, Zendesk will be added advantage
• Knowledge of Lean Awareness, Continuous Improvement and RPA

What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site -Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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