Job Description

Job Family Descriptor

create medium longterm optimal cost effective scalable network capacity plans and provide innovative solutions for managing capacity requirements Identify future backbone network requirements to meet requirements for all line of businesses and recommend onnet upgrade capex offnet opex leasing models Discuss business forecasts and requirements monitor capacity utilization and plan and manage upgradation and augmentation of network capacity Develop the longterm access strategy to identify the possible expansion markets access channels potential partners Establish contact with partners discuss requirement assess partner capaibility and negotiate pricing and SLAs Identify onboard access suppliers partners for lastmile connectivity and manage external supplier relationships Lead and monitor all offnet access order deliveries through various available suppliers to ensure timely and appropriate delivery Assess the feasibility of solution offered to customer in collaboration with Sales and PreSales teams Support the bid management team by providing input for own area Conduct site visits for identification evaluation assessment of field conditions in order to evaluate feasibility of installation project and specified design or business generation parameters Plan and coordinate site preparation for readiness related to ramp up of resources and infrastructure Conduct installation in case of standard and intermediate projects or monitor installation by vendor for complex projects Design the route network for relevant projects perform options analysis and plan the roll out of networks Ensure enhancement of existing network architecture and components as well as development of new network architecture and components by understanding needs evaluating impact solution designing overseeing testing Analyze traffic flows and trends route planning network optimization routing solutions and forecast of traffic Perform integration with existing systems and conduct service validation prior to hand over to Service Operations team Responsible for all aspects of engineering activities to provide differentiated network services and solutions These may also include product evaluation solution designing and testing and roll out plan for existing and new services including design of tools needed for operation of these new services and systems Identify key engineering initiatives based on customer requirements network requirements new applications and services and assesses the technicalinfrastructure feasibility with the products team Discuss requirements with Product groups in conjunction with Sales teams for complex requirements and provide inputs around feasibility of solution and solution alternatives Provide Level 4 support designrelated issues to Operations teams for resolution of escalated and chronic issues systems engineering for frontend processors multiplexes LANWAN communications network nodes switches and various transmission systems Responsible for planning designing and developing solutions and service products riding on network or across multiple network layers such as CDN Enterprise Ethernet IP Wireless Mobile Broadband etc Develop and design all network systems including storage load balancers servers and routersswitches Responsible for defining product archicture researching designing planning developing and evaluating new advanced networkproduct technologies and its components for productsservices Translate customer deisgn requirements into functional and technical requirements to work with technologysoftware teams to develop use cases PoCs and final product roll outs Conduct data trend analysis design and implementation of improvement initiatives for business processessystems provide Level 4 support designrelated issues to Operations teams for resolution of escalated and chronic issues

Broad outline of the Role

• The role supports one or more stages during the offnet access delivery cycle i.e., identifying partners, access feasibility, delivery, account settlement, supplier management and service experience improvement. This is an operational role, responsible for delivering results that have direct impact on day-to-day access management operations.

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

• Bachelors Degree in engineering or business or equivalent qualification
• 4-8 years relevant experience in Telecommunication environment, especially experience in managing Telco partners.

Other knowledge/skills

• Good understanding of Global Telecom Networks, Access Technologies
• Vendor management
• Experience in Access delivery and access feasibility functions

Key Responsibilities

• Primary contact to manage BAU quotation /delivery escalations.
• Participate in quarterly/monthly reviews with key suppliers around performance.
• Create vendor performance reports for external meetings and senior management reviews.
• Identify opportunities to increase business with key vendors through new services and solutions.
• Conduct periodic audits of processes and metrics and pending action items.
• Interact with engineering where required to provide inputs around increasing regional network demands and implementation issues.
• Intervene to solve for major implementation delays to understand roadblocks, address issues and expedite timelines.
• Drive process improvements in the vendor systems to enable better vendor delivery as per requirements.
• Conduct supplier access feasibility assessments
• Manage Termination and reconciliation of suppliers with all queries and deviations.
• Manage Inventory Reconciliation of major suppliers on Quarterly basis and other suppliers on periodic intervals. Dispute resolution and periodic engagement.
• Assess the feasibility of solution offered to customer, in collaboration with Sales and Pre-Sales teams. Support the bid management team by providing input for own area.

Technical Competencies

Knowledge / Skills

Tata Communications