Assistant Key Account Manager Virtual Bancassurance Hdfc

Year    Pune, Maharashtra, India
tata aia life insurance
26 Current Jobs Openings
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Job Description


:A Position OverviewPosition TitleAssistant Key Account Manager xe2x80x93 HDFC Asset ChannelDepartmentHDFC Relationship ChannelLevel/ BandAMGrade304B Organizational RelationshipsReports ToArea ManagerSupervisesC Job DimensionsGeographic Area CoveredHDFC Bank RelationshipStakeholders InternalHDFC Bank Relationship SupervisorsExternalD Key Result AreasOrganization processKey contributionsFrequencyTraining

  • Prepare training material for New Phone Bankers
  • Certification/ Motivation of Phone bankers
  • Timely Completion of training
  • Coaching callers based on quality scores for improvement
  • Training to improve sales
Daily / MonthlyQuality Evaluations
  • Ensure Quality Lead generation from the Phone Banker
  • Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
  • Timely feedback to caller
  • Collect customer feedback and review scripts regularly
  • Conducting Monthly certifications for the unit to assess product/process/ system.
  • Analyze the training requirements bases the feedback shared.
Daily / MonthlyMIS
  • Prepare the Quality MIS
  • Ensure the MIS is published to the relevant stakeholders on time.
Daily/ Weekly/ MonthlyOthers
  • Assist in preparation of process notes or system requirements
  • Projects to improve overall lead quality
E Skills RequiredTechnical
  • Good Knowledge of MS Office / MS Excel
BehavioralEssentialDesiredInterpersonal skillsCommunication skillsCreative thinking skillsSupervising/Leadership skillsTeamwork SkillsInfluencing skillsRelationship Building skillsDecision making skillsAdvance Excel skillsF Incumbent CharacteristicsEssentialDesiredQualificationGraduationPost-GraduationExperienceAt least 3-5 years of experience in call centre industry, in Quality / Training process.Any industryAbout Company:Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tataxe2x80x99s pre-eminent leadership position in India and AIAxe2x80x99s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Tata AIA Life Insurance

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Job Detail

  • Job Id
    JD3560238
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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