Assistant Housekeeping Manager
Year Devendra Nagar, Raipur, Chhattisgarh, India
Job Description
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- Responsible for maintaining service standards regarding cleanliness, amenities, maintenance in rooms and public areas
- Responsible for recruitment and training in the department
- Responsible to prepare preventive repair and maintenance schedule for rooms and public area
- Responsible for ensuring the quality of housekeeping supplies as per standard and specifications before approving them
- Responsible for preparing the capital & operational expenditure budget for thedepartment
- Responsible for maintaining process of keycontrol
- Responsible for duty roster for all the shifts
- All departmental registers and records are strictly maintained
- Responsible to ensure quality of linen, uniform as per corporate standards and specifications and their par stock are maintained
- Responsible for total upkeep of potted plantation, planters and gardens with no dry area made patchy
- To make sure that only fresh cut flowers are used in lobby and other key guest areas as per the International standards
- Responsible to ensure quality laundry, dry-cleaning standards for guest, in house linen
- Responsible for quality chemicals are being used in laundry to increase the life of the linen and uniforms
- To make sure laundry counted and monitored
- To provide constant on the job training to ensure career development and succession planning for subordinates
- To motivate staff and to counsel subordinates in personal and work relatedmatters
- Responsible to ensure care for guest through anticipation of need, attention to details, feedback to job performed ensure follow up with action completed to all guest request in the defined timeline
- Responsible for effective communication inter and intradepartment
- Responsible for co-ordinate with other departments especiallywith:- Front office and F&B for special guest request and VIP amenities prioritizing room & banquets turn around & optimize their availability
- Engineering for preventive maintenance and breakdown
- Purchase department for timely procurement and adequate stocks are being maintained
- Responsible for all contracts cleaning services for its quality, quantity within budgeted cost
- For example- Pest control, chandelier cleaning, PA manpower, marble polishing, shampoo, facade cleaning &laundry
- Business Skills
- Strong organizational and time management skills.
- Excellent eye for detail and ability to work with the team in tight deadlines. Innovative, self-starter who is highly creative with excellent ability to develop strong and influential relationships at all levels of the organization.
- Computer Skills Advanced PC skills including Word, Excel, PowerPoint and Outlook.
- Communication Skills Demonstrated effectiveness in written and verbal communication Business
- Travel As and when required. Approximately 10% of the time.
- Education 3 years diploma or graduation with relevant training and experience in hotels.
- Experience Experience with creating a culture of practical and trainings for all operating procedures.
- Collaboration and teamwork, capable of compiling and analysing customer related data to guide, to make strategic planning for improvements.
- Mentoring down the line people working with the department for improved future customer service while maintaining brand standards.
- Demonstrates foresight ?
- Demonstrates conceptual ability ?
- Displays ability to sense emerging changes. ?
- Spots trends and patterns and identified key issues from a mass of data/information. ?
- Grasps information quickly; picks up nuances, subtleties. ?
- Understand hoe his/her role impacts others in the function. ?
- Displays a logical thought process in day to dayoperations. ?
- Information from diverse sources to make effective ground level decisions. ?
- Recognises implications of decisions and alternatives.
- Can see things through the \xe2\x80\x9ceyes of the customers.\xe2\x80\x9d ?
- Is aware of internal and external customer needs. ?
- Has a fair understanding of the business. ?
- Looks at work issues from the customers\xe2\x80\x99 point of view. ?
- Is always pre-occupied with delivering the value preposition of the business. ?
- Displays an understanding of the existing infrastructure, processes and tools used to deliver quality products and services. Is able to discern the various elements of the company\xe2\x80\x99s competitive vis a vis competition
- Energetic, competitive, persuasive and results oriented. ?
- Has knowledge of internal and external resources. ?
- Come up with fresh ideas. ?
- Demonstrates a high degree of preparedness. ?
- Displays a good planning, organizing, prioritizing and monitoring skills. ? Displays cost consciousness and an overriding desire to get best value for money spent. ?
- Takes regular feedback and guidance to successfully achieve planned outcomes. ?
- Exhibits initiative in taking on higher responsibilities and works beyond his area. ?
- Contributes meaningfully to discussions involving his/her area. ?
- Uses mistakes as learning opportunities.
- Is open to feedback. ?
- Enhance knowledge /skills base on an ongoing basis. ?
- Execute all relevant compliances and documentation within prescribed schedules.
- Enthusiastic about changes ?
- Is imaginative ?
- Thinks out of the box ?
- Can quickly comprehend the need for the change. ?
- Open minded when presented with the new perspectives. ?
- Is comfortable with and gets used to new situations easily. ?
- Is able to identify and remain focuse4d to achieve desired results even in unstructured situations. ?
- Asks questions.
- Challenges and suggests alternatives and more effective ways executing tasks. ?
- Listens attentively. Shares appropriate information. ? Relates to people at all levels.
- Participative, open minded and receptive ?
- Understands the needs/interests and attitudes of others. ?
- Is perceptive of non-verbal behavior. ?
- Is confident but not arrogant. ?
- Involves in the resolution of problems. ?
- Brings energy and direction to activities. ?
- Shares experiences and information with team members. ?
- Demonstrates commitment to the team and supports team decisions
- Food provided
- Health insurance
- Provident Fund
- Day shift
- Morning shift
- Night shift
- Rotational shift
- Performance bonus
- Yearly bonus
- total work: 3 years (Preferred)
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Job Detail
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Job IdJD3279146
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDevendra Nagar, Raipur, Chhattisgarh, India
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EducationNot mentioned
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ExperienceYear