Job Description

Role: Assistant General Manager - Operations

Location: Warangal

Reporting To: Chief Operating Officer

Focus Areas:

1) Grow the Market

2) Protect and gain the share especially with the advent of the competition

3) Build a vibrant workplace.

4) Ensure the best Customer Service levels.

5) Maintain cordial External Relationships

6) Future proofing business through the implementation of org-wide automation.

7) Ensure a stable and charged team

Key Responsibilities:

Ownership of Warangal and Rest of Telangana growth-strategy and annual operating performance for broadband business:

Spend the initial months to secure a grip of business nuances across regions and business units and in particular focus on end-customer requirements and trends in the market place. Based on insights gained and on consultations with the team, and the COO, to whom the role reports, he/she will evolve a directional strategy for Warangal Business in terms of renewed commercial decisions and the works. Based on the strategic agenda thus formulated, breakdown the strategic intent into annual business plans, further exploded quarterly. This whole exercise of evolving achievable business plans on a 3-year rolling basis will be led by the new incumbent. He/she should carefully craft out a new agenda arising out of existing framework hitherto successfully pursued by the company. Subsequently, drive achievement of the planned financial performance.

Sales & Business Development:

The incumbent will, along with the sales and marketing teams lead overall business development efforts with emphasis on deployment of end customer connectivity and proactive customer care. He/she will drive business efficiencies through optimization and stress on equal emphasis for both customer acquisition and retention activities. The Business head will also help the leadership teams to formulate and implement location specific marketing strategies, in the process identifying segments for immediate and long term penetration. The incumbent\'s overarching goal is to prepare the organization to meet the challenges presented by new trends and developments in the broadband sector.

- Relationships with external stakeholders including oversight on Regulatory function:

- Spend quality time and efforts in liaising with key external stakeholders impacting the company\'s sustainable business model. He/she should spend adequate time in nurturing business tie-ups and in proactive relationship building with government, regulatory authorities spanning areas of policy advocacy particularly with respect to broadband affecting the company directly. The company also needs approvals from other departments in the government whenever there is expansion of capacity in the networks. Some of these areas have to be kept under tight watch.

Stakeholder Relations:

- Establish and maintain positive and productive relationships with the stakeholders, keeping them informed about the current trends related to product & services offered by the organization in the info media and entertainment sector.

Risk management, Governance and Compliance:

The incumbent will continually assess risks from the external environment, from the business model itself and the input factors affecting the business. Further, he/she will have in place a plan B or the risk mitigation approaches which would protect the company from commercial Exposures to potential non-performing assets and downsides.

- Lead by example, in driving compliance to regulatory, internal reporting and disclosure norms prescribed by the organization.

- Creating a fine balance of pursuing an aggressive growth strategy and at the same time instituting best practices of management decision making has to be the cornerstone of the success story.

Qualification & Experience:

A general athlete- with a proven track record in managing growth in a :

- B2C space with at least 10+ years of total work experience in the competitive industry in India. Preferably with experience in Telecom, FMCG / Consumer Durables / DTH/E-Commerce.

- Track-record of at least 5 years with complete responsibilities for all functions.

- It is preferred that the candidates have worked extensively in a multicultural and complex environment.

- The formative phase of the career could be either in an operations role or from the sales and business development areas, as long as clearly the upscaling as a P&L leader has occurred.

Key Personal Attributes:

- Ability to work in a multicultural, cross-functional environment.

- Passionate about leadership and motivating a large young high energy team.

- Highly intelligent with strong analytical skills, both qualitative and quantitative.

- Possesses a sophisticated understanding of what relationships are important to the company and its stakeholders, and how to leverage them into an enduring competitive advantage.

- Executive demeanor, poise and confidence, balanced with humility and enthusiasm.

- Driven by high-performance standards, always expanding his/her business management tools, insights and techniques.

- Willingness to go the extra mile

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