Job Description

Location: Kerala


Reports To: Front Office Manager


Responsibilities:


• Take charge of the operation of the front office department and primarily reporting to front office manager.
• Act as the bridge between the front and the back office.
• Customer Satisfaction with guest feedback, social media review.
• Showing initiative, problem-solving, staff training and team leading.
• Welcomes guests and fosters customer loyalty through his/her friendly conduct.
• Should be able to deliver high quality of relationships with guests throughout their stay.
• Needs to handle any guest complaints or issues and should provide speedy solutions.
• Ensure personalized service is offered to each and every guest.
• Supervises the management of debtors, group and individual quest invoicing and cash/card operations.
• Have a good understanding of all the systems and standard operating procedures of the front office.
• Ensure that quests documentation and information is available and up to date.
• Oversee quest arrivals and departures with the front office executive and duty managers.
• Ensures the pricing policy and internal audit procedures are duly applied.
• You need to review the arrival list for all arrivals and VIP's to check room allocations, amenities and special requests.
• Prepare monthly and daily revenue report and circulate to all HOD's.


Essentials: You need to have a well-developed communication and customer relations skills and should be highly organized, result oriented carrying the ability to work well under pressure.


Education: Graduates bachelor degree and/or Diploma in Hospitality Management or other related fields. Computer Knowledge and experience in IDS software along with MS Office Program.