Assistant Front Office Manager
Year Kerala, India
Job Description
Location: Kerala Reports To: Front Office Manager Responsibilities:
- Take charge of the operation of the front office department and primarily reporting to front office manager.
- Act as the bridge between the front and the back office.
- Customer Satisfaction with guest feedback, social media review.
- Showing initiative, problem-solving, staff training and team leading.
- Welcomes guests and fosters customer loyalty through his/her friendly conduct.
- Should be able to deliver high quality of relationships with guests throughout their stay.
- Needs to handle any guest complaints or issues and should provide speedy solutions.
- Ensure personalized service is offered to each and every guest.
- Supervises the management of debtors, group and individual quest invoicing and cash/card operations.
- Have a good understanding of all the systems and standard operating procedures of the front office.
- Ensure that quests documentation and information is available and up to date.
- Oversee quest arrivals and departures with the front office executive and duty managers.
- Ensures the pricing policy and internal audit procedures are duly applied.
- You need to review the arrival list for all arrivals and VIP\xe2\x80\x99s to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue report and circulate to all HOD\xe2\x80\x99s.
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Job Detail
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Job IdJD3213543
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKerala, India
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EducationNot mentioned
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ExperienceYear