Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Assistant Food & Beverages ManagerWork DynamicsWhat this job involves:Navigating through the gruelling demands of dining operationsFor many people in the food industry, a busy kitchen and a military unit operate similarlyxe2x80x94both require rigour, discipline and precision for success. So if youre looking to grow your strength in the F&B area, this role may be perfect for you!This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Experience Services Food Services Manager is responsible for all aspects of food services program including cafes, micro markets, conference centres, catering, office coffee & beverage service as well as vending. This role is responsible for ensuring program is delivered effectively and not only meets the clients desired outcomes but exceeds their expectations. The Experience Services Food Services Manager will be expected to provide superior client service while enhancing their individual personal and professional skills. The role is Client facing and must be able to exhibit exceptional customer service and communication skillsJob Responsibilities

• Oversee all Food Service operations and activities including Third Party Service contractors
• Single point of contact for all food service-related items
• Establish and maintain a sound Food Services management program ensuring appropriate staffing in accordance with Client operating days.
• Manage catering needs for designated Client business and/or events located within select Conference Centres
• Ensure that all food items are transported, handled, and prepared in accordance with highest sanitation requirements
• Planning, designing, and implementing a comprehensive food-based nutrition and wellness program including awareness events, classes and demonstrations and communications
• Monitoring and management of spend and financials related to Food Services programs
• Anticipation and response to Clients needs and concerns, including ensuring no safety or security incidents occur
• Serve as the point of contact for client escalations on inquiries and issues related to the services
• Ensure procedures & audits are designed to identify and escalate risks & issues
• Proactively identify and escalate risks and issues (audit findings, client complaints, material vendor service issues, info security issues, any impact to the KPIs)
• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Ensure the delivery of all operational requirements as per the client scope of works across site
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
• Drive Client specific initiatives such technology rollouts, benchmarking, best practices etc
• Ensure operations are aligned to financial processes and controls are always adhered to achieve good financial management
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Monitors and manages 3rd party vendor performance related to Food Service program delivery
• Ability to scale a food service operation both globally, regionally and locally
• Knowledge, Skills & Abilities
• look into complaints about food quality and service, and see to it that such issues are resolved
• accordingly. Taking a proactive stance, youll review our operations regularly to identify opportunities for
• improving service, safety and overall performance. Likewise, youll determine which food offerings are
• popular among consumers.
• Keeping tab of supply and equipment inventories and maintaining records on cafeteria operations also come with the role.
• Managing Tuck Shops end to end from inspection of varieties, expiry dates, appropriate quantity stacking, regular intervals replacement of items as per the market trends
• Management of events is the key element of F & B. Managing indoor & outdoor events time to time.
• work closely with a catering vendor to identify how much and what type of food to serve.
• Preparation of different Menus as per the pulse of the employee & managing the employee feedback
• Youll coordinate, as well, all equipment maintenance and repairs, waste removal and pest control activities. Carrying out hygiene audits both internally and through a third-party agency.
• Ensuring proper documentation and keeping records (sanitation, food subsidy records, etc.) up to date and consistent with government standards

Sound like you? To apply you need to have:In-depth understanding of the roles ins and outsYoull need significant and relevant experience in handling base kitchens. Your impeccable skills in evaluating existing processes and tweaking them when necessary will prove useful. Youll also have solid background in formulating policies and developing new strategies and procedures.Excellent vendor management skills and good working knowledge of important catering elementsxe2x80x94including supplies, equipment, services ordering and inventory controlxe2x80x94are also helpful.Strong leadership and organizational skillsAre you a dependable leader who can effectively supervise and train employees? Do you have technical aptitude and report generation skills? If you said yes to all these, we are more than happy to discuss this opportunity with you.Mastery in the fieldYou should have earned an experience of more than 6 years in Facility Management xe2x80x93 F & B Services (Corporate Catering) . Well also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

• Bachelors Degree, or masters degree, preferred, or equivalent combination of education
• and experience.
• Minimum of five to ten years progressive experience in foodservice/hospitality management experience
• Ability to work with clients at all levels of an organization
• Strong vendor management experience
• Strong background in a leadership role with exposure to contract management, customer service, people development, food services, ger etc.
• Exhibits strong communication, presentation and listening skills.
• Exhibits initiative, responsibility, flexibility, and leadership.
• Must have strong analytical skills.
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.

What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site xe2x80x93Mumbai, MHJob Tags:If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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