Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Title: Assistant Facility Manager - Soft ServicesDepartment: Facilities ManagementLocation: BengaluruReports to: Facility ManagerCompany Description: JLL (Jones Lang LaSalle) is a leading professional services firm that specializes in real estate and investment management. As a Fortune 500 company, JLL operates in over 80 countries and assists clients in achieving their business objectives through integrated solutions and strategic advice.Position Overview: We are seeking a highly organized and proactive individual to join our Facilities Management team as an Assistant Facility Manager - Soft Services. In this role, you will be responsible for providing support in all soft services aspects of facility management, ensuring the smooth and efficient operation of our client's facilities. The successful candidate will work closely with the Facility Manager to deliver exceptional services and maintain high levels of customer satisfaction.Key Responsibilities:Perform routine inspections and audits of soft services, including but not limited to cleaning, waste management, landscaping, pest control, and HVAC maintenance. Supervise and coordinate the activities of external vendors and service providers to ensure that all soft services are delivered as per contractual obligations and agreed service level agreements. Collaborate with the Facility Manager to develop and implement comprehensive soft services plans, including budgets, schedules, and performance metrics. Assist in the procurement process for soft services, including vendor selection, contract negotiation, and ongoing supplier management. Monitor and ensure compliance with local regulations and industry standards related to soft services, such as health and safety, environmental sustainability, and waste management. Identify operational inefficiencies and propose process improvements to enhance service delivery, optimize costs, and increase customer satisfaction. Act as a point of contact for tenants, addressing inquiries, resolving complaints, and coordinating special requests related to soft services. Maintain accurate documentation and records related to soft services, including invoices, work orders, service reports, and maintenance schedules. Collaborate with cross-functional teams, including Engineering, Security, and Finance, to ensure seamless coordination and integration of soft services with other facility management disciplines. Assist in emergency response planning and participate in emergency drills and exercises, ensuring appropriate soft services protocols are in place.Qualifications and Skills:

• Bachelor's degree in Facilities Management, Business Administration, or a related field is preferred.
• Proven experience working in a similar role, preferably within the commercial real estate industry or facility management.
• Sound knowledge of soft services, including cleaning, waste management, landscaping, and pest control.
• Familiarity with relevant local regulations and industry best practices related to soft services.
• Strong organizational and problem-solving skills with the ability to handle multiple tasks simultaneously.
• Excellent verbal and written communication skills, with the ability to interact effectively with individuals at all levels.
• Proficient in using computer applications, including MS Office suite and facility management software.
• Strong customer service orientation and a commitment to delivering high-quality services.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to work outside of regular business hours, as required.

Join us at JLL and make a difference in the world of facilities management. Apply today to be a part of our dynamic team!Location:On-site -Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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