Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



"Assistant Facility Manager"

What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Facilities, join us to be inspired by the best.

What this job involves

To provide administrative support to the Facilities Management team .

To ensure timely and accurate completion FM reports.

Be accessible for escalation of all FM related issues .

Oversee the Helpdesk work process which include closure & TT.

Provide management advice to Helpdesk operators for escalated issues and keep track of recurrent issues and provide solution so that the same should not repeated.

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

Oversee the Mailroom process Capture and document information on cost savings and provide reports whenever required

Take rounds of the areas within the campus ensure that they are maintained to its higher standard of spoken inside the building the for housekeeping and upkeep.

Oversee the Housekeeping Services.

Keep tracker of the overall service delivery assessment of HK vendor.

Ensure Coordination meetings with vendor for resolution of service issues.

Ensure that the quality and quantity of the food supplies are meeting the requirements.

When the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them.

Overall coordination with all service providing vendors.

Take rounds of the spaces with in the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division.

Sound like the job you're looking for? Before you apply, it's also worth knowing what we are looking for:

Operational Risk Management

Update and implement Emergency Response plan; drills etc as required

After office hours Facilities assistance response

Operational Audits and Compliance.

Escalation of Incidents/Problems



Performance objectives



Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.

Effective management of the team.

Overall client satisfaction by achieving SLA targets.

Timely resolution of helpdesk complaints.

Effective team coordination of direct and vendor staff for efficient service delivery



Key skills



Will have responsibility for the management of a wide range of issues. Managing, day-to-day operations. Relieving Facility Managers on his Leave days.

Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures.

Well-groomed and presentable all the time.

Good communication Skills



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.