Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Engineering Manager
Work Dynamics

What this job involves:
Position Reports To - GOC Manager
Department - Facilities
why does the job exist and what is it designed to accomplish?
Position supports a Major Financial Client in Pune. The position will be responsible for the process within the globally managed portfolio of mission critical data centers and branch offices locations. The TOC Operation Analyst (OA) will coordinate with other Analysts to ensure global coverage of mechanical and electrical infrastructures supporting these locations. (OA) assures execution of program processes and management frameworks. Position will report to TOC Operations Manager, Pune.
Position requires excellent written and verbal communication in English and Local Indian Languages (Knowledge of any other Asian language will be added advantage), organization and interpersonal skills. In addition an extensive knowledge of facilities engineering and monitoring systems, computer software applications (including all products in the Microsoft Office Suite) is required. Must be able to use sound judgement and discretion and must demonstrate the highest levels of professionalism and initiative to drive the organizational process. Must be able to initiate and complete projects independently, accurately and often under deadline pressure. Must have the ability to process, prioritize, assign and follow-up on requests.

Principal Responsibilities
4 to 8 brief statements indicating what is done (action), how it is done (method or means) and why (end result). List in order of importance.
The Technology Operations Center (TOC) is staffed regionally in accordance with global coverage requirements. The operation coordinates with its partner region to assure 24x7 coverage.
Represent the client\'s real estate presence with (TOC) command center. Coordinate activities with Group Technology (GT) counterparts to assure constant and informed global support.
Access all available notification tools and devices that support Mission Critical Facilities (MCF) environments including building management systems (BMS), electrical power monitoring systems (EPMS) and available facilities/colocation dashboards.
During an incident, verify that regional real estate teams are engaged in remediation efforts. Initiate notifications, prompt updates and where required distribute updates to incidents.
Manage updates to and assure that programs activities follow the incident & escalation framework.
Assure that risks, problems and events resulting from incidents are identified and followed by regions.
Assure that associated documentation related to MCF Operations is current, accurate and available.
During service impacting data center events, organize conference bridges and assure coordination between IT and real estate group.
Person should be ready work in all three shifts to cover

Sound like you? To apply you need to be:
Knowledge and Experience
what knowledge, skills, abilities and/or experience are needed to perform the job?
Preferred three / four year degree / diploma from accredited university/collage with degree / diploma in Electrical / Mechanical Engineering, Information Management or Engineering Management.
Three to five years\' experience in information/engineering management, command or operations center or closely related fields with good references. Experience in Engineering Facility Management will be added advantage.
Proficiency of Building Management Systems and remote monitoring systems.
Excellent written and verbal communication skills.
Ability to consistently develop accurate periodic reports, under client defined critical deadlines.
Time management, multi-tasking, and organization skills with strong attention to detail.
Self-starter and must be able to work in a fast paced, high volume environment.
Off hour and weekend availability is a requirement to manage the 24 x 7 process.

Physical Conditions
briefly describe the physical demands of the position that must be met by the employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.