Job Description

position summary

Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.

key responsibilities

• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
• Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
• Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
• Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.

Qualifications and Education Requirements

• A minimum of 6-12 months experience in a customer service related function.
• Ability to pay close attention to detail and multi-task.
• Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems.
• Fluency in French is preferred.

position summary

Efficiently and effectively review, resolve and respond to calls, inquires and faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.

key responsibilities

• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
• Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status.
• Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
• Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.

Qualifications and Education Requirements

• A minimum of 6-12 months experience in a customer service related function.
• Ability to pay close attention to detail and multi-task.
• Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems.
• Fluency in French is preferred.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Join us. Let\'s care for tomorrow.

Note: Diversity of minds is an integral part of Allianz\' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Allianz