Job Description

Job Title: Assistant Clinic in charge

Reports to: Clinic in charge/Regional Manager

Job Summary:

The Assistant Clinic In charge is responsible for supporting the Clinic in charge in ensuring smooth day-to-day operations, managing patient care, overseeing staff, and maintaining high standards of service quality at the clinic. This role requires strong organizational skills, attention to detail, and a commitment to providing a positive patient experience.

Key Responsibilities:

• Operational Support:
• Assist the Clinic in charge in daily clinic operations, including appointment scheduling, patient registrations, and managing walk-ins.
• Ensure all clinic areas are clean, well-organized, and fully stocked.
• Handle patient inquiries, complaints, and feedback professionally.
• Patient Management:
• Coordinate with doctors and support staff to ensure timely and efficient patient care.
• Ensure that patients are well-informed about their appointments, follow-up care, and payment processes.
• Oversee patient records, ensuring accuracy and confidentiality.
• Staff Supervision:
• Assist in managing clinic staff, ensuring they adhere to protocols and maintain a high level of professionalism.
• Conduct briefings and provide necessary updates or training as required.
• Schedule shifts and manage attendance, ensuring adequate coverage during operating hours.
• Inventory and Supplies Management:
• Monitor clinic inventory, including medical supplies and equipment.
• Place orders for restocking as necessary to avoid shortages.
• Maintain records of stock levels and coordinate with the procurement team.
• Administrative Tasks:
• Support the Clinic in charge in handling administrative tasks, including report generation, documentation, and filing.
• Oversee billing and ensure accurate processing of payments.
• Ensure compliance with clinic policies and procedures.
• Quality Assurance:
• Regularly review clinic procedures to ensure adherence to healthcare standards and best practices.
• Coordinate with Sr. Management to implement corrective actions where needed.
• Communication and Coordination:
• Act as a point of contact between the clinic team and external departments, such as HR, Finance, and Marketing.
• Communicate updates, policy changes, or important information to clinic staff promptly.

Requirements:

• Skills:
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and clinic management software.
• Ability to handle stressful situations with professionalism and empathy.

Other Requirements:

• Language Proficiency: Proficiency in local languages is a plus.
• Work Hours: Flexibility to work shifts, including weekends if required.

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person