Job Description

Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts



Makes outside sales calls to prospective catering customers



Clarifies customer requirements and suggests alternative menus, themes, etc.



Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed



Negotiates sale of catering sales functions



Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities



Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction



Ensure all materials used are in accordance with brand standards



Gives personal attention, takes personal responsibility and uses teamwork when providing guest service



Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems



Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis



Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction



Performs other duties required to provide the service brand behavior and genuine hospitality



Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance



Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position



Develops and participates in Hotel promotions as required



Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.



Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position



Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment



At all times projects a favourable image of the Hotel to the public



INDMANAGE