Job Description

At and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge whatxe2x80x99s possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Job Summary:xc2xb7 Handling a 2-million-dollar service business directing service projects of ongoing service agreements and emergency service work within the territory.xc2xb7 The Area Service Manager manages all aspects of the contracts, from beginning to end, with direct responsibility for smooth execution while leading, motivating and developing team members.Responsibilities include, but are not limited to the following:xc2xb7 Accountable for the strategy for Warranty & AMC service of Chillers, call out, Repairs & Start up, Lead generation etc. and performance achievement of operating planxc2xb7 Responsible for all aspects of project planning for ongoing service contracts and emergency service needs, including call logging, escalation, deployment of in-house & outsourced engineers in the field, call closure, Root Cause Analysis reporting, monitoring of customer SLAs. etc.xc2xb7 Reviews and validates contracts and estimates by performing risk analysis and developing risk plans.xc2xb7 Reviewing top customer escalation and take actions to close pending issues on timely basis.xc2xb7 Review monthly MIS and EHS Matrix.xc2xb7 Assure service parts availability in the region.xc2xb7 Meets with Service Sales team, contractors and owners to discuss scope of project; budgets; performance; and close-out.xc2xb7 Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.xc2xb7 Facilitates invoicing and payments by verifying and approving service-related tasks/materials.xc2xb7 Maintains quality standards by supervising assigned staff, inspecting job sites and Consultation in technical questions and issues by phone or in person.xc2xb7 Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.xc2xb7 Manages the assigned service contract sites within the time and cost estimates.xc2xb7 Responsible for training and developing HVAC Field Technicians and Engineers.xc2xb7 Ensures the quality of work by reviewing technicians works.Qualifications:xc2xb7 A minimum of 10+ yearsxe2x80x99 experience leading a large scale, high performing services business.xc2xb7 Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skillsxc2xb7 Must have a proven track record of leading, developing and coaching employeesxc2xb7 Experience leading in a technical environment (HVAC) is preferredxc2xb7 Education - B.E. / Diploma/Any GraduateWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies