Job Description

Responsibilities & Key DeliverablesThis job looks for fine talented Professional who has blend of experience like technical skills, Business excellence, Team handling, Training of Teams, Customer handling, Coordination between field & Head office etc. In brief - these accounts to Managerial role for a Territory under which one must manage the Channels (Dealers / Authorized service points) & Customers (Farmers) from Installation of the Product, till any Post warranty issues. Good exposure of MS Office tools. Under this role, one must perform: * Customer Centric Role

• Quality Product installation
• Tractor Service within Timeline & Quality
• Resolving Customer grievances (Workshop, Toll free, social media & Legal cases)
• Product complaints resolution with feedback to Plant HO. thru Field Technical reports. Ensure Retention of Customers - Under warranty as well as Post warranty.
• Conducting field service activities for customers.
• Ensure CSI amongst top in the industry.
• Warranty control, audit & dispute handling.
• Reduce vehicle down time & improve work quality.

• Managerial Role

• Ensure Dealership is Profitable & Sustainable
• Meet Organizational service Business targets like Spares, Lubes, accessoriesxe2x80xa6 etc.
• Capability building of dealers Manpower on technical skill and system & processes.
• Ensures Customer satisfaction among Sales & Dealers to support the function.
• Inclusion of Channels to propagate business at Dealership level as well as Organizational level. - Service Quality audit, Feedback, Field trials, Retro- fitments drives etc.

Preferred IndustriesAutomobileTractorEducation QualificationDiploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience4-7 years of ExperienceSystem Generated Core SkillsCommunication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService Management

Mahindra & Mahindra