Job Description

:



Job Title: Assistant Unit Manager & Unit Manager \xe2\x80\x93 Process Training (IC)

Reports To (Title): Training Manager \xe2\x80\x93 Process Training

Job Location: Pune

Job Summary:

We are looking for a training specialist to help employees cultivate their skills and knowledge. The trainer is not only expected to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.

The training specialist is required to enhance the competencies of individual employees by designing and conducting training programs that will boost employees\xe2\x80\x99 workplace performance in alliance with business needs and goals. He/she will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

Job Responsibilities:

Training of new hires on fundamental skills essential for entry level performance \xe2\x80\x93 concepts of E-Commerce, payment processing and client specific training requirements

Support business with need-based OJT Support \xe2\x80\x93 Coaching and Refresher Training

Training need assessment \xe2\x80\x93 parameter-based assessment for root cause analysis and action planning

Content Development

Working closely with internal and external stakeholders for implementation and evaluation of training projects

Conduct employee engagement activities to maximize conversion.

Competency Requirement (with desired proficiency level):

Communication Skills (Oral and Written) \xe2\x80\x93 Advanced

Domain Knowledge (E-Commerce Chat and Calling Experience) \xe2\x80\x93 Advanced/Expert

Soft Skills Domain \xe2\x80\x93 Advanced

Language Enhancement Domain \xe2\x80\x93 Advanced

Culture Sensitization Domain \xe2\x80\x93 Advanced

Behavioral training \xe2\x80\x93 Intermediate/Advanced

Evaluating others \xe2\x80\x93 Advanced

Coaching & Feedback \xe2\x80\x93 Advanced

Instructional Design \xe2\x80\x93 Intermediate/Advanced

Facilitations Skills \xe2\x80\x93 Expert

Excel Skills \xe2\x80\x93 Advanced

Flexibility, Integrity and Accountability - Expert

Educational Requirement:

Graduate in any field and/or Diploma. Relevant experience in the insurance domain is required.

Certification in domains like Transactional Analysis, Emotional Intelligence, MBTI, FIRO-B, CPLP, CELTA, NLP will be preferred.

Experience Requirement: Min. 2 years\xe2\x80\x99 experience in New Hire Training and Coaching for an International Insurance player

Skills:

PRIMARY COMPETENCY : Domain knowledge PRIMARY SKILL : Finance(Insurance) PRIMARY SKILL PERCENTAGE : 100

About Company:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis