Job Description

Excellent opportunity for \xe2\x80\x9cAssistant Manager Operations\xe2\x80\x9d (Assignment Consultant)Location- Hyderabad - \xe2\x80\x9cWork from Home/ Field\xe2\x80\x9d (Hitech City, Gachibowli, Madhapur,Kondapur)Please apply only if you know & have a working laptop/desktop with a webcam & smart phonewhich you can use for work & if you have worked on Advance Excel-VLOOKUP, Pivots etc. &also if your both written & verbal English communication is excellent. (Do not applyif you are not sure of your Excel or if your English is average as you would qualify for the roleonly if you clear both Excel & English communication test)Sector & about the company in brief:28-year-old company headquartered in Mumbai & has its offices in Bangalore &globally.Company is a pioneer in the relocations business since 1994 and has constantlyendeavored to provide top-notch end-to-end relocation solutions to expatriates movingacross the world. Our service portfolios include the following:Destination Services - It includes Conducting city orientation, Home Search, SchoolSearch, Settling In, Departure DisconnectFurniture rental services - Provide rental furniture on long and short termCar Rental - Provide car hires services for daily, monthly and annual requirements PAN India.Temporary Accommodation - Organize and Provide stay arrangements for individual orgroup moves in Hotels. Service Apartments etc.Packing & Moving - Provide packing and moving services for household goods, Pet,Vehicle, office moves, exhibition moves etcTenancy Management Services - Provide home utility management / propertymanagement servicesImmigration Services - Provide services for Inbound /outbound immigration.Someone ready to work Mon to Fri 9:30 am to 6:30 pm ;(1st, 3rd & 5th Saturdays First half &- 9:15 am to 2pm)Salary: As per market standards(Depending on present drawn/ experience/ skills possessed/ confidence/ willingness towork.etc.)Designation: Assignment Consultant / Assistant Manager Operations- (DestinationServices)Client communication\xe2\xae\x9a Reply to clients\' queries via email /phone in a timely and orderly fashion.\xe2\xae\x9a Ensure compliance & regulations of policies with all RMC/ Clients companies\xe2\xae\x9a Coordinating with various departments & external vendors.\xe2\xae\x9a Prepare itineraries with vendors.\xe2\xae\x9a Make appointments with various schools, hospitals, clubs, etc for the clients.\xe2\xae\x9a Monitor, track and report the entire program until closure.\xe2\xae\x9a Timely follow-up with the clients/vendors on emails/calls\xe2\xae\x9a Prepare daily and weekly reports.\xe2\xae\x9a Maintain internal MIS and TrackersProgram coordination\xe2\xae\x9a Responsible for delivery of services in accordance with IOS service policy. Identify andimplement process and suggest improvements related to relocation service delivery\xe2\xae\x9a Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.\xe2\xae\x9a Act as a point of escalation and resolution of issues that arise on a case by case basis\xe2\xae\x9a Serve as a single point of accountability for the day to day operations - coordinating withthe IOS team and ensuring client satisfaction.\xe2\xae\x9a Achieve operational targets\xe2\xae\x9a Optimize costs and contribute in driving revenueMIS & Documentation\xef\xbb\xbf\xe2\xae\x9a Follow up and ensure updation of Service dashboard on google docs\xe2\xae\x9a Follow up for case closures and maintaining the weekly /monthly MIS for the same.\xe2\xae\x9a Preparation of client related reports\xe2\xae\x9a Maintain the database of appreciation and escalations\xe2\xae\x9a Document weekly reviewsInter- Department Coordination\xe2\xae\x9a Interact with Finance and seek updates on the invoices for closed cases\xe2\xae\x9a Interact with relevant aligned services (P & M, Car rental. Immigration or Tempaccommodation) as per requirement.Skills /Background we are looking for-1) Has done coordination work2) Knows excel3) Good Communication4) Has done client servicing5) Has done great followup with clients and calls.6) OPERATIONS ROLE IN ANY SERVICES INDUSTRY.APPLY NOW- WHATSAPP CV - 9619789053

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