Job Description

20 years and 2 million-years of patient data waiting for you to unlock the next breakthrough in medicine. This Governance Practitioner (Process/Practice Expert) role is accountable to define, implement, monitor, optimize and govern the processes and is responsible to ensure aspects of compliance and controls are incorporated into the process design, and subsequently ensuring process adherence, operations stability and improvement are achieved. This role also requires regular and effective engagement and collaboration with community of practitioners across functions/service lines. Ability to articulate the process to assessors and regulators and protecting it is crucial to engender high level of compliance Ensure smooth, efficient and stable operations through the support and effective led of strategic vendors. Perform periodic review and address operational challenges for operations stability and excellence. Your responsibilities include but are not limited to . Collaborate closely with Practice Owners / Process Owners (GPLs) to ensure the process design and implementation is following the IT Practice Framework . Drive Incident reduction with effective Problem Management in operations . Ensure optimal fit between processes, tools and actual operations - lean and yet effective and efficient process execution . Drive service assurance, process simplification and automation, cost efficiency and stability in running the operations . Ensure effective E2E integration within ITSM processes and other processes across IT . Drive improvements in process and associated functionalities in ServiceNow for effective operations . Ensure data quality and integrity to ensure process and operations sustainability . Establish effective measurements to govern and improve process adherence and adoption.Create, review and update SOPs, work procedure, knowledge articles, reports and training materials Diversity & Inclusion / EEO Minimum Requirements Bachelor\'s degree in business/technical domains.> 10 years of relevant professional IT experience in the related functional area . Experience and knowledge in ServiceNow especially in ITSM processes. Good knowledge on Problem Management process and experience in handling Problem process and other integrated processes e.g Incident/Change in ServiceNow . Good experience on Predictive Intelligence functionality in ServiceNow or other AI/Machine Learning experience to support effective Problem process and operations . Good grounding in all IT processes (e.g. ITIL, Lean Six Sigma). Ability to work effectively and drive alignment in a global environment through good communication, articulation and empowerment is required. Deep understanding of the process design, documentation, implementation, plus able to protect the process to ensure sustainability . Solid grounding in consulting, coaching and influencing. Consistent record of broad industry experience and solid understanding of complex enterprise IT landscapes and relationships . Excellent knowledge of business processes, experience in regulated system environment and ability to \'speak the business language\' when talking about IT subjects . Experience in advising peers and senior stakeholders on complex issues and provide complex, contextual guidance to influence actions of internal and/or external partners . Experience in managing internal and external experts in different locations and time zones Why Novartis 766 million lives were touched by Novartis medicines in 2021, and while we\'re proud of this, we know there is so much more we could do to help improve and extend people\'s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what\'s possible, when we collaborate with courage to aggressively and ambitiously tackle the world\'s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis! Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

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