Job Description

Role Name : Assistant Manager- OEM, Sales & Marketing

Reporting to Unit Head - (Sales & Marketing-OEM)

Role Purpose : To Improve customer satisfaction and enhance AIS share of business

Responsibilities :

- Customer Satisfaction

- Business Development

- Sales Forecasting and Control

- Sales

- Competitor mapping

- Receivables control

- System adherence

KRA :

- Increase customer satisfaction resulting in profitable and sustainable relationship with customer

- To generate new enquiries with the help of existing contacts to increase revenue

- Increase share of business

- Mid Term planning

- Annual planning

- Monthly planning, weekly planning

- Sales forecasting accuracy

- Achieve sales as per target

- TO monitor competitor activities in order to define company strategy and response to customers

- Collection of payment as per agreed terms in order to ensure cash flow

- Customer credit control as per policy

- To implement and maintain systems/processes like TS-16949, TQM & ISO-14001

- Order to cash for improved productivity and control

KPI :

- Customer vendor rating

- vendor Awards

- No. of complaints received

- Customer visit

- Closing of open issues as per target(QCDDM)

- VOC meeting

- Customer engagement program

- No. of RFQs generated(New & existing projects)

- No. of orders finalised (target vs actual)

- Opportunity sale loss

- Monitoring of industry trend through primary and secondary data

- Timely submission of sales plan

- Monitoring and control of sales plan (CSP)

- Variation in sales plan vs actual

- Budgeted sales v/s actual

- Share of business

- Loss in sales

- 3C report(company, customer, competitor)

- Competitor share of business

- Competitor activity at customer end (customer visit, PPM, delivery performance etc.)

- Competitor technology & product upgradation

- Payment receipt (plan vs actual)

- Collection of C-forms

- Customer outstanding and overdues

- Bad debt and payment at rest

- Number of Non-confirmities

Requirements :

Knowledge :

- Auto Industry

- Product And Process Knowledge

- Systems of OE Customers (External/Internal)

Experience : 3- 4 years

Skills :

- Customer Relationship Management

- Negotiation Skills

- Communication(written & spoken)

- Proficiency in Computer(MS Office)

- CFT Management

- Analytical Skills

Qualification : B.E/ B.Tech or B.E + MBA (Marketing)

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