Job Description

Job descriptionSome careers shine brighter than others.If youre looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Project ManagerIn this role, you will:

• Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
• Drive major incidents with right progress that fits the requirements for critical services in incident management .Provide timely incident communication to relevant stakeholders
• Manage infrastructure and operation cost.
• Create , plan and execute service improvement activities
• Automate daily manual routine work and identify opportunities for optimization..
• Work as the owner of production environment, participant in various change deployments and related post implementation verifications, including pre-deployment engagement
• work closely with various stakeholders located in different regions of the world to realize the teams goals (i.e., efficiency, work-life balance, full fill responsibilities defined for application support, etc.)
• Work with product vendors to keep track of service level agreements, on-going and pending issues impacting service operations
• Contribute productively to the team's objectives, supporting and leading activities to achieve shared goals. Manage and lead team

RequirementsTo be successful in this role, you should meet the following requirements:

• 10-18 years of experience in IT with 10+ years in production support. Should have solid understanding of production support processes.
• Experience on IBMi (AS400 iSeries) programming languages CLLE / RPGLE / DB2 /SQL. Should have managed lead a large team across multiple regions
• Certification like ITIL / PMP / SAFe / Agile will be added advantage. ITIL certification will be added advantage.
• Should have strong analytical and problem solving capabilities. Strong communication, presentation skills and people management skills
• Experience in monitoring tools like AppDynamics. Basic knowledge of Agile (scrum methodologies) and Service Now
• Experience in CI/CD pielines and exposure to Arcad and Security control tools like Smart bear
• Good Knowledge in Capacity Management /Data Resilience and modern Architectures .Good Knowledge on Incident/Change/Problem/Service Management process
• Basic Knowledge on Python and Exposure to any of the Cloud technologies like ( AWS /GCP /Azure)
• Good Leadership qualities like proving guidance, instructions and lead the group of individual for achieving key performance objective .Good performance management skills to ensure team are given the resources need to develop, recognition and timely feedback

Youll achieve more when you join HSBC.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by - HSBC Software Development IndiaHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by - HSBC Software Development India

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