Job Description

Description:

Location: Mumbai
Shift: Rotational shift(6.30AM to 2.30PM and 2.30PM to 10.30PM and (12:45 PM TO 8:45PM, 1:45PM TO 9:45PM , 2:45 TO 10:45 PM)

Job Position Summary:

• To service a portfolio of Client and / or Reinsurer ledger accounts pertaining to one geography / region.
• Ensuring balances are collected and paid in accordance with contractual requirements or pre-defined service standards.

Primary Responsibilities:

• Trainee / Advisor and Senior Advisor

• Follow all processes explicitly to ensure the secure, efficient and auditable handling of client\'s monies
• Maintain up to date and accurate records
• Own the fiscal relationship for designated clients / reinsurers. Act as the main point of contact for all matters relating to payment
• Actively service accounts to a high standard and within deadlines. Ensure timely collection and payment of monies due to / from clients, reinsurers and third parties; reconciliation, chasing and minimisation of funding
• Use MI to identify debtor related problems and escalate / negotiate / influence where necessary to resolve.
• Review and correlate cash on a daily basis
• Ensure compliance with Willis internal accounting and settlement procedures and external regulations (e.g. FCA)
• Maintain ongoing relationships with assigned Clients / Reinsurers / Third parties
• Liaise with Client Service Managers and other associates as appropriate to ensure Business Unit targets met
• Escalate issues to Client Service Manager / Operations Director / Account Executive as appropriate
• Adhere to standardised Group policies and procedures, Accounting and Settlement fundamentals, including all CEM and other regulatory requirements
• Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/Quality, TAT standards prescribed by the Business Unit meeting Willis Re Servicing Standards and metrics
• Manage workload / volumes and delivery expectations as per business requirement
• Senior Advisor:

• Where required, perform accurate authorising in accordance with the Payment Authorisation Manual
• Develop a sound understanding of the business process
• Work independently (or with the Technical Team / AM / CSA) to manage and resolve queries from Clients and Claims adjusters / Reinsurers, seeking assistance as required, ensuring escalation where necessary, and resolution with minimum delay
• Manage workload / volumes and delivery expectations as per business requirement
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.
• Ensure ongoing, effective relationships with stakeholders (Internal/external)
• Ensure all relevant reports (Operational and Financial) are reviewed on a timely basis and relevant comments are updated
• Works proactively with peer group and team members to share knowledge to achieve the best results for the clients / markets

Desired skills and competencies

• Knowledge:

• Working knowledge of Computers (Technological efficient)
• Relevant Insurance / Reinsurance industry experience would be beneficial
• Awareness of basic accounting fundamentals (debit/credit)
• Skills:

• Business Communication - Written & Verbal
• Analytical skills (including but not limited to - Eye for detail, Interpretation of documents)
• Basic MS Office Skills (especially, Excel and Word)
• Ability:

• To prioritise and organise tasks with minimum assistance from others
• Demonstrate a level of Logical Thinking
• To be coachable

Qualifications

• Education: Degree - Bachelor

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