Job Description

The Cluster Manager for the Retail MBO (Multi-Brand Outlet)/EBO Channel is responsible for overseeing the performance, operations, and growth of multiple multi-brand retail stores within a specific geographical cluster. This role requires a dynamic leader who can drive sales, ensure operational efficiency, and lead store managers to achieve business objectives while maintaining high standards of customer service and brand representation.Key Responsibilities:1. Operational Excellence:- Manage and oversee daily operations across all stores in the assigned cluster, ensuring consistency and efficiency in execution.- Ensure that all stores adhere to company standards and operational guidelines, including store layouts, product displays, and customer service protocols.- Coordinate with store managers to resolve operational challenges and implement best practices across the cluster.2. Sales and Business Development:- Develop and implement sales strategies to meet or exceed sales targets for the cluster.- Analyze sales data and market trends to identify opportunities for growth and areas needing improvement.- Work closely with the sales team to drive performance and capitalize on opportunities within the MBO channel.3. Team Leadership and Development:- Lead, mentor, and motivate a team of store managers to achieve business objectives and maintain high performance.- Conduct regular performance evaluations, provide constructive feedback, and implement development plans for team members.- Foster a collaborative and positive work environment, encouraging teamwork and professional growth.4. Relationship Management:- Build and maintain strong relationships with MBO partners, ensuring alignment with brand goals and objectives.- Negotiate and manage commercial terms, including margins, stock agreements, and promotional activities, with MBO partners.- Act as the primary point of contact between the company and MBO outlets, addressing any concerns or issues promptly.5. Inventory and Merchandising:- Oversee inventory levels across the cluster, ensuring optimal stock availability and minimizing excess inventory.- Ensure that product displays and merchandising efforts align with brand standards and promotional campaigns.- Coordinate with the supply chain and logistics teams to ensure timely and accurate product deliveries to stores.6. Customer Experience and Brand Representation:- Ensure that all stores deliver a consistent and high-quality customer experience that reflects the brand\'s values and standards.- Monitor customer feedback and implement improvements to enhance customer satisfaction across the cluster.- Ensure that store staff are well-trained in product knowledge and customer service.7. Financial Management and Reporting:- Prepare and manage budgets for the cluster, ensuring that expenses are controlled and within approved limits.- Monitor financial performance, including sales, margins, and profitability, and take corrective actions as needed.- Generate regular reports on sales, inventory, and other key metrics for review by senior management.8. Compliance and Audit:- Ensure compliance with all company policies, procedures, and local regulations across all stores.- Conduct regular audits of store operations to ensure adherence to standards and identify areas for improvement.- Implement corrective actions in response to audit findings and ensure ongoing compliance.Qualifications:- Bachelor\'s degree in Business Administration, Retail Management, or a related field.- 5+ years of experience in retail management, with a focus on managing multi-brand outlets or a similar environment.- Strong leadership and team management skills, with the ability to inspire and drive performance.- Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and stakeholders.- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.- In-depth knowledge of retail operations, sales strategies, and inventory management.- Ability to work in a fast-paced, dynamic environment and handle multiple priorities effectively.Additional Information:- Frequent travel between stores within the cluster is required (ref:updazz.com)

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