Area Service Manager Kolkata

Year Kolkata, West Bengal, India

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Handling territory as ASM.
Step up the customer experience.
Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
Product performance feedback and competition benchmarking.
TPM Implementation at Dealerships and drive the Service agenda
Tracking competitor activities and keeping abreast with the latest trends and requirements.
Readiness for new products.
Product failure report and analysis to HO team.
Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
Service network/ Capacity expansion as per DSS norms - Dealers & ASDs.
Control on Warranty Claims
Promoting Sales by providing service support.
Promoting Genuine Spares Sales.

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