Job Description

Job Title: Area Service Manager - Printer ProductionLocation: Goregaon, MumbaiDepartment: Service and SupportReports to: Regional Service ManagerPosition Type: Full-timeJob Summary:The Area Service Manager for Printer Production at Konica Minolta is responsible for managing service operations within the assigned area. This role involves overseeing service technicians, ensuring customer satisfaction, and maintaining service quality for Konica Minolta's printer products. The Area Service Manager will be the primary point of contact for customers and will work to enhance service delivery and operational efficiency.Key Responsibilities:

• Service Management: Oversee all service activities within the assigned area, ensuring timely and effective resolution of customer issues.
• Team Leadership: Lead, mentor, and manage a team of service technicians. Provide training, support, and performance evaluations to ensure high-quality service delivery.
• Customer Support: Act as the primary contact for customers in the area, addressing service-related inquiries, resolving complaints, and ensuring overall customer satisfaction.
• Quality Assurance: Ensure all service activities comply with company standards and industry regulations. Monitor service quality and implement improvements as necessary.
• Inventory Management: Oversee the management of spare parts and tools inventory to ensure service readiness and minimize downtime.
• Technical Support: Provide technical assistance and guidance to service technicians. Stay updated on the latest product developments and troubleshooting techniques.
• Service Planning: Develop and implement service plans and schedules to meet customer needs and improve service efficiency.
• Reporting: Prepare regular reports on service activities, performance metrics, and customer feedback. Present findings to the Regional Service Manager and suggest improvements.
• Compliance: Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Cost Control: Monitor and manage service-related costs to ensure budget adherence and cost-effectiveness.

• Education: Bachelorxe2x80x99s degree in Engineering, Electronics, IT, or a related field.
• Experience: Minimum of 5 years of experience in service management, with at least 2 years in a supervisory role within the printer production or related industry.
• Skills:

• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• Proficiency in diagnosing and resolving technical issues related to printer production.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Proficiency in service management software and Microsoft Office Suite.
• Certifications: Relevant certifications in printer maintenance and repair are a plus.

• Customer-Focused: Commitment to providing excellent customer service and building strong customer relationships.
• Detail-Oriented: High attention to detail and commitment to service quality.
• Proactive: Proactive approach to identifying and addressing service issues.
• Organized: Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Adaptable: Flexibility to adapt to changing service demands and priorities.

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities

Ciel HR