Job Description

Job Summary Works independently under close supervision, responsible for maintaining relationships with accounts by visiting customer sites within assigned territory. Developing Cell & gene therapy portfolio to Sell products and services to customers. In addition to face-to-face meetings, engage with customers over the phone and Internet (e.g., chat, email, video conferencing, etc.) to close sales and support clients. Respond to client inquiries and offer guidance on appropriate products and services. Relationship Development: Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships. Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business. Provide higher and differentiating value not by what you sell - but by \'How\' you sell. Targets: Meet/exceed IOP for sales and margin. Develop awareness / sales in the VWR Private Label range to increase margin. Strategy Implementation: Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs). Implement agreed strategies across defined accounts while maintaining and developing existing business. Business Development: Drive new and existing opportunities by managing territory appropriately to maximise number of customer visits. Call customers frequently to create opportunities for selling the VWR portfolio of products. Understand customer profile, be able to identify trends and opportunities that will generate sales. Utilise VWR Resources: Utilise local and global internal (cross-functional) and external contacts to help achieve targets. Utilise VWR CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales. Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness. Performs other duties as assigned QUALIFICATIONS (Education/Training, Experience and Certifications) Graduate in Biotech ,Pharmacy 3+ years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach Experienced in working in a fast paced and targeted environment, with high team interaction, routinely interacting with customers, manufacturers and colleagues Business-to-business sales experience, preference may be given to those with distribution experience and a scientific background and/or having worked in a laboratory or research environment Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Consultative Selling) and technology platforms including CRM Tools KNOWLEDGE, SKILLS & ABILITIES & COMPETENCIES (Those necessary to achieve conformity of products and services) Knowledge A good understanding of company products, promotions, services- and solution offerings for customers Must have an in-depth understanding of Cell & gene therapy Fluent in oral and written English, preferably 1 or 2 more languages Skills Ability to take content and structure it in a way that is most appropriate for the audience and objective Ability to develop mutually beneficial relationships and drive strategic conversations with Customers A clear ability to manage customer interactions professionally by demonstrating excellent listening and organisational skills, and by using probing questions and reflective language to engage customers and build trust Business Development skills Outstanding interpersonal skills with the ability to manage various buyer types and personalities (e.g. technical-, user-, and economic buyers) Strong organisational skills that drive projects forward Is able to synthesise and integrate sales data to support management decisions Ability to work independently and successfully manage time and territory Strong ability to negotiate large account pricing strategies / contracts Ability to handle difficult situations effectively ABILITIES / COMPETENCIES: Builds and maintains clients trust through continuous and transparent engagements throughout projects Engages in conversations regarding long term strategies and aligns effectively with buyers at every stage of their purchase decision process Is responsible for understanding the strategy of every customer Innately customer focused and motivated to deliver value in every interaction Proactive, Inspirational and Team Focused A natural desire to share knowledge and work with the wider VWR Network and seeks to consistently develop internal and external relationships Keeps up to date with relevant market trends Uses specialists to offer valuable insights into addressing problems Collaborates (with) and orchestrates the broader internal network Commits to agreed actions on agreed timelines with customers Focuses on outcomes that they can support and taps into the power of the broader VWR network to support customer projects Helps to quantify the benefits of the solution to the customer Develops credibility by challenging the client\'s thinking to co-create valuable solutions Drives meaningful conversations with the customer that help to develop a vision including solutions to problems ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions) Refer to the common language guide and additionally include specifics for this role. Always keep reference. The \'Risk and Environmental Assessment\' for this role is to be found in the Management system on the Intranet TRAVEL: 80% travel DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. EEO Statement: We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws. 3rd party non-solicitation policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

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