Job Description

:Key Result Areas
Position : ABM - Retail
S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure
1 Ensure Collection Efficiency in X Bucket 20 Collection Efficiency in X Bucket (Target Vs Achievement) Annexure 1
2 Ensure Collection Efficiency in 1-90 Resolution 15 Collection Efficiency in 1-90 Resolution (Target Vs Achievement) Annexure 2
3 Ensure Collection Efficiency in 1-90 Normalization 15 Collection Efficiency in 1-90 Normalization (Target Vs Achievement) Annexure 3
4 Ensure Collection Efficiency in 90-180 Normalization roll back 15 Collection Efficiency in 90-180 Normalization (Target Vs Achievement) Annexure 4
5 Collection charges as per the given target from bounce customers 15 Collection charges as per the given target Annexure 5
6 Team Development 5 Average Mandays of Training for Self Annexure 6
7 Technology usage ( drive on trail updation) 5 100% Usage by team Annexure 7
8 Team Management 10 Attrition% Annexure 8Note : If 90-180 cases not allocated, the weightages will be added to X bucket resolution.
If 1-90 cases not allocated, the weightages will be added to to x bucket resolution.X bucket resolution on bounce basis
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Collection Efficiency in X Bucket (Target Vs Achievement) >98.5% (98 - 98.5)% (97.5-98)% (97-96)%
Collection Efficiency in 1-90 Resolution (Target Vs Achievement)
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Bucket 1 85-95% 80-85% 70-80% 60-70%
Bucket 2 70-75% 65-70% 60-70% 55-60%
Bucket 3 35-30% 30-25% 20-25% 15-20%
Collection Efficiency in 1-90 Normalization (Target Vs Achievement)
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Bucket 1 30-25% 20-25% 15-20% 10-15%
Bucket 2 15-20% 12-15% 10-12% 5-10%
Collection Efficiency in 90-180 Normalization (Target Vs Achievement)
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Normalization roll back % >10% 7-10% 5-7% 2-4%
Collection charges as per the given target
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Other charges collection/month >95% 91 - 95% 81-90% 71-80%
Annexure - 6
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Average Mandays of Training per Team Member >=3 2.5-2.99 2-2.49 1-1.99
Annexure 7
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Technology Usage by Team Members >95% 91 - 95% 81-90% 71-80%
Annexure - 8
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Attrition % 11% - 15% Annualized Attrition 16% - 25% Annualized Attrition 26% -35% Annualized Attrition >35% Annualized Attrition

Equitas Small Finance Bank