Job Description

• Responsible for scheduling & execution of branch assessments in assigned locations within defined time, covering all areas as laid down in standard operating procedure. \xe2\x80\xa2 Accountable for timely completion, verification and delivery of regular assessments and publishing of reports of the allocated branches covering all branch operations, as per standard operating procedure. \xe2\x80\xa2 Accountable for maintaining quality of assessment reports by using checklists and thorough documentation of the findings. \xe2\x80\xa2 Coordinate with branch staff for timely completion and submission of assessment reports. \xe2\x80\xa2 Ensure branch is aware of the assessment findings as laid out in the report and clarify doubts / questions raised about the findings. \xe2\x80\xa2 Ensure timely escalation and reporting to branch as well as operations seniors for any significant issues related to branch assessments. \xe2\x80\xa2 Coordinate and build relationship with other departments to complete assigned tasks in an effective and efficient manner. \xe2\x80\xa2 Conduct scheduled as well as unscheduled verification at branches on specific processes, defined from time to time. \xe2\x80\xa2 Accountable for effective & regular conduct of training to branch staff on branch operations processes and procedures, including system training. \xe2\x80\xa2 Assist branches in improvement of branch evaluation scores \xe2\x80\xa2 Drive process initiatives & improvements, at organizational level as well as regional level. \xe2\x80\xa2 Responsible for maintaining branch assessment data and trackers for process orientation \xe2\x80\xa2 Good communication and pleasing personality. \xe2\x80\xa2 High level of Self Drive/Enthusiasm.

Zwayam