Job Description

:A Position OverviewPosition TitleAssociate Territory Manager - Virtual Bancassurance HDFCDepartmentVirtual Bancassurance HDFCLevel/ BandAssistant ManagerGrade301B Organizational RelationshipsReports ToArea ManagerSupervisesC Job DimensionsGeographic Area CoveredVirtual Bancassurance HDFC FloorStakeholders InternalVirtual Bancassurance HDFC Supervisors / Phone BankersExternalD Key Result AreasOrganization processKey contributionsFrequencyTrainingxc2xb7 Prepare training material for New Phone Bankersxc2xb7 Certification/ Motivation of Phone bankersxc2xb7 Timely Completion of trainingxc2xb7 Coaching callers based on quality scores for improvementxc2xb7 Training to improve salesDaily / MonthlyQuality Evaluationsxc2xa7 Ensure Quality Lead generation from the Phone Bankerxc2xa7 Ensure regular monitoring of quality of calls and completion of monitoring within defined timelinesxc2xa7 Timely feedback to callerxc2xa7 Collect customer feedback and review scripts regularlyxc2xa7 Conducting Monthly certifications for the unit to assess product/process/ system.xc2xa7 Analyze the training requirements bases the feedback shared.Daily / MonthlyMISxc2xb7 Prepare the Quality MISxc2xb7 Ensure the MIS is published to the relevant stakeholders on time.Daily/ Weekly/ MonthlyOthersxc2xb7 Assist in preparation of process notes or system requirementsxc2xb7 Projects to improve overall lead qualityE Skills RequiredTechnicalxc2xa7 Good Knowledge of MS Office / MS ExcelBehavioralEssentialDesiredInterpersonal skillsxc2xb7Communication skillsxc2xb7Creative thinking skillsxc2xb7Supervising/Leadership skillsxc2xb7Teamwork Skillsxc2xb7About Company:Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tatas pre-eminent leadership position in India and AIAs presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Tata AIA Life Insurance