Portfolio quality management - through superior underwriting, working closely with collections
Cost management \xe2\x80\x93 managing all branch operating costs including cost of acquisition, operations etc.
People management \xe2\x80\x93 Motivating team, handling HR & administration function of the branch
\xe2\x80\xa2 Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business \xe2\x80\xa2 Achieve contributed value targets set for the branch
Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
\xe2\x80\xa2 Provide superior customer experience \xe2\x80\xa2 Manage TAT\xe2\x80\x99s on credit & processing \xe2\x80\xa2 Minimize pre & post disbursal discrepancies Monitoring Performance
Monitoring Branch performance in terms of key drivers i.e. Contributed Value\xe2\x80\xa6.Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience
Monitor individual performance of each employee, continuously work to maximize productivity People Management
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