Job Description

FunctionHero Innovation CellPay BandE4 to M2RoleThis role will be responsible for handling the day to day operations of a city and will be reporting to the head of Operations of FreedoA purpose driven role for youLeading the operations team and help in becoming the largest two wheeler rental player across geographies, leading operations.
Research the city market to understand the local dynamics and area wise demand and thus plan according.
Responsible for sustaining and growing the city revenues and tracking the P&L
Leading the Operations team in delivering the best customer experience while having a 360-degree view from customer care to field executive safety for optimal utilization of resources
Manage the administration function and operational performance reporting, streamlining processes and systems wherever possibleA Day in the lifeResponsible for managing the city team, hiring, training new recruits and assigning targets, formulating incentive plans as well as career planning for each member of the team
Build and develop strong business relationships with the concerned local public & private authorities like
RTO: For registration and other required clearance processes
City & Traffic Police: Advance information on our processes, handling traffic rule violation cases etc.
Metro, Bus Stand, Airports, Railway Stations: For possible tie-ups and demand Generation
Colleges, Malls, Hospitals, Theatres: For parking space and demand generation
Define the city growth strategy and ensure on-ground execution is aligned to the same
Lead multi-layered operations teams by formulating goals, incentive programs etc.
Launch cost effective offline marketing campaigns to create awareness in the city
Should act as a team member when the same is not present
Should be a single point of contact for taking all the incoming / outgoing calls related to the projectAcademic Qualification & Experience5+ years of experience in field activities related to Shared Mobility or Automobile Business
Graduate (Post Graduate preferred)Technical Skills/KnowledgeExperience of Managing Operations in any shared mobility company
Strong & relevant educational background, preferably, a post graduate.
5+ years of experience in ground operations, sales and marketing, delivering business numbers
Experience in managing a team of 10+ members
Good People management skills, managing layered in-house and external teams
Should possess - strong ownership, work ethic, willingness to get hands dirty and an attitude to get stuff done, good business sense, multitasking and prioritization abilities and the ability to handle ambiguity
Record of achieving targets - including planning, team management and execution of business plans
Ability to break down and solve complex problems through analytical excellence and business acumen
Knowledge of MS Office (MS Excel is mandatory), should be able to prepare and share reports at periodic intervalsBehavioural SkillsGood Communication
Stakeholder Management
Negotiation skills
LiasioningWhat will it be like to work for HeroAs the world's largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India's proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.About HeroHeadquartered in New Delhi (India), is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision Be the Future of Mobility, Hero MotoCorp plans to achieve its next 100 million sales by 2030.We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp's eight \'green\' manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets.We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India's flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp's Global Corporate Partner.Read more
Be with the best. Be your best. Catch-up on all our .
Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Job Details- For internal use only

Hero MotoCorp