Job Description

DESCRIPTIONAmazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team
Purview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / AgeKey job responsibilities
Drive continuous learning and process improvement with 3P partners culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
Lead the learning, training and development for all the associates, process experts and managers in the positive correlation between customer experience and productivity
Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy
Drive tactical execution of key initiatives building and managing the road map to achieve the Operation team's vision.
Support process improvements for the partner, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.
Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.
Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.
Gain consensus to push change forward while keeping variation between sites to a minimum.
Collaborate and communicate with 3P partners on best practices and standardsBASIC QUALIFICATIONS- Bachelor's degree or equivalentPREFERRED QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

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